IT Automation and Monitoring Engineer

IT Automation and Monitoring Engineer

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Summary

The IT Automation and Monitoring Engineer is responsible for the design, implementation, support, and maintenance of automation and monitoring solutions critical to healthcare operations, including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on automating repetitive IT tasks, optimizing system performance, and proactively monitoring infrastructure to ensure high availability in a mission-critical healthcare environment. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth.

Experience

Three to five (3 to 5) years of experience in implementing and managing automation and monitoring solutions in an enterprise environment is preferred, with healthcare experience being a plus. This role requires a highly experienced information systems professional with a strong technical background and a proven track record of accomplishments in a large, complex multi-level organization. You should have expertise in automation tools such as Ansible, Terraform, Jenkins, PowerShell, and Python. Proficiency in monitoring platforms like SolarWinds, Prometheus, and Splunk is essential. Knowledge of cloud environments (e.g., Azure, AWS) and containerized systems (e.g., Docker, Kubernetes) is also required. A strong understanding of Windows server environments is important, along with experience with ITSM functionalities such as change control, CMDB, and ticketing systems. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity, and clinical operations is highly valued. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units is crucial. Demonstrated ability to facilitate the evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. A demonstrated commitment to customer service, having provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met or exceeded customer expectations. A polished professional with demonstrated information technology experience and strong communication skills who can rapidly gain and maintain credibility with customers and IT colleagues.

Education

A Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field is strongly desired, or an equivalent combination of education and experience.

Licenses/Certifications

Preferred certifications include Microsoft Certified: Azure Developer Associate.

Essential Functions

• Design, develop, and implement automation scripts and workflows (e.g., using Python, PowerShell, Ansible) to streamline IT operations, including provisioning, patching, and configuration management.
• Deploy and manage enterprise monitoring tools (e.g., SolarWinds, Nagios, Prometheus, Splunk) to proactively track the health, performance, and security of IT infrastructure, including servers, networks, databases, and applications.
• Analyze monitoring data to identify performance bottlenecks, predict potential issues, and implement automated remediation processes to ensure system reliability.
• Integrate automation and monitoring tools with healthcare systems and IT service management platforms (e.g., ServiceNow) to enhance operational efficiency.
• Configure automated alerts and escalation workflows to support rapid incident detection and response, minimizing downtime for critical healthcare systems.
• Work with IT teams, clinical staff, and vendors to gather requirements, troubleshoot issues, and implement automation and monitoring solutions tailored to TGC needs.
• Create technical documentation for automation scripts and monitoring configurations and provide training to IT staff on tool usage and best practices.
• Develop dashboards and reports to provide insights into system performance, automation outcomes, and compliance metrics for IT leadership.
• Collaborate with automation and monitoring tool vendors to ensure platform functionality, upgrades, and adherence to service level agreements (SLAs).
• Stay current on automation and monitoring trends (e.g., AIOps, Infrastructure as Code, cloud-native monitoring) and evaluate their potential to improve TGC operations.
• Anticipate and provide solutions for complex problems and issues, recommend upgrades and enhancements.
• Rapidly absorb complex technical and conceptual information to identify issues and implications.
• Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Promote the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrate a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Perform related duties as assigned and unrelated duties as requested.

Other Duties

Other duties as assigned.

About The Guthrie Clinic

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine. If you have questions about this posting, please contact support@lensa.com

Key skills/competency

• Automation
• Monitoring
• Scripting (Python, PowerShell)
• Infrastructure as Code (Ansible, Terraform)
• Cloud Computing (Azure, AWS)
• System Performance Optimization
• High Availability Systems
• Incident Response
• Healthcare Information Systems (Epic, Cerner)
• ServiceNow (ITSM)