Integrated Food Management System IFMS Tier 2 A...
@ Lensa

Hybrid
$100,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @caci.com
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Job Details

Job Overview

Integrated Food Management System IFMS Tier 2 Analyst at CACI International supports a specialized food distribution management system for the USDA’s Food Distribution Program on Indian Reservations (FDPIR). This role involves assisting end users, troubleshooting help desk tickets escalated from Tier 1, and collaborating with the Production Support team to test and support software updates.

Responsibilities

  • Research and analyze help desk tickets escalated from Tier 1.
  • Perform daily, weekly, and monthly system health monitoring tasks.
  • Assist with new user training and information requests.
  • Prepare updates to release documentation and knowledge base articles.
  • Support briefings with USDA and program management on ticket resolutions.
  • Conduct in-depth analysis for troubleshooting complex incidents.
  • Participate in regression testing for system upgrades and enhancements.

Qualifications

Required: BS/BA degree with 5+ years of help desk/customer support experience (or 7 years without a degree), strong analytical and communication skills, ability to work independently and in a team, and U.S. citizenship eligibility.

Desired: Experience with Salesforce applications.

What You Can Expect

  • A culture of integrity centered on character and innovation.
  • An environment of trust with flexible time off benefits.
  • A focus on continuous growth with robust learning resources.
  • Competitive compensation and comprehensive benefits.

Key skills/competency

  • Help desk
  • Customer support
  • Troubleshooting
  • System monitoring
  • Testing
  • Documentation
  • Analysis
  • USDA
  • FDPIR
  • Salesforce
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Highlight help desk and technical support skills.
  • Research CACI International: Understand their mission and system operations.
  • Showcase testing expertise: Emphasize regression testing experience.
  • Prepare for behavioral interviews: Provide clear examples of teamwork and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review IFMS system architecture.
Practice help desk ticket analysis.
Study USDA food distribution protocols.
Brush up on regression testing methods.

Behavioral Questions

Describe past teamwork experiences clearly.
Explain a troubleshooting challenge resolved effectively.
Share examples of clear written communication.
Discuss adapting in stressful work conditions.

Frequently Asked Questions