Intake-Mail Representative

About the Role: Intake-Mail Representative

Carrington Mortgage Services, part of The Carrington Companies, is seeking a dedicated and detail-oriented Intake-Mail Representative to join our Loan Administration Support Department. This remote role is crucial for managing and processing all incoming correspondence, ensuring smooth operations and adherence to company policies and regulations. You will play a vital role in supporting internal and external customers by accurately reviewing, distributing, and processing essential documents and communications.

What You'll Do

• Sorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and performs an initial review of the item to determine proper next steps for resolution.
• Distributes customer requests to appropriate internal business units for handling and resolution.
• Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling.
• Identifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes.
• Responsible for rejecting requests that do not meet submission requirements within Carrington policies, state and/or federal guidelines.
• Processes incoming and returned hard copy mail daily.
• Performs other duties or special projects as assigned.

What You'll Need

• Knowledge of Microsoft Office Suite required.
• Knowledge of relevant industry-specific software packages preferred.
• Outstanding attention to detail and strong organizational skills.
• Ability to interact with senior management.
• Ability to organize and prioritize own work schedule on a short-term basis.
• Strong math skills, balance and check results for accuracy.
• Ability to compose letters.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• High school diploma or GED required.
• One (1) to three (3) years' administrative experience in a professional environment, financial services industry preferred.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer

• Comprehensive healthcare plans for you and your family.
• A discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.
• Opportunity to contribute to the community through the Carrington Charitable Foundation.

Key Skills/Competency

• Correspondence Management
• Mail Processing
• Workflow Systems
• Document Review
• Regulatory Compliance
• Customer Service Support
• Microsoft Office Suite
• Attention to Detail
• Organizational Skills
• Financial Services Administration