Job Overview
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Job Description
About the Information Technology Intern Role at NYSIF
As an Information Technology Intern at the New York State Insurance Fund (NYSIF), you will play a crucial role in providing technical support and maintaining IT infrastructure for NYSIF staff and external customers. This full-time temporary position offers a unique opportunity to gain hands-on experience in a dynamic state agency environment, working Monday to Friday, 9 AM to 5 PM, with a 37.5-hour workweek. While primarily based in New York City, there is a possibility for telecommuting, flextime, and alternative work schedules.
You will be actively involved in various IT operations, including remote technical support, hardware imaging, mobile device configuration, and system maintenance. This role is ideal for a student looking to apply their academic knowledge in a practical setting and develop essential IT and customer service skills within a supportive team.
Responsibilities
- Provide remote technical support via the Service Desk for NYSIF staff and external customers.
- Address service requests and assist end-users with personal computing hardware and software issues.
- Image computers for deployment and maintain existing systems.
- Offer new employee onboarding support, ensuring a smooth technical setup.
- Configure mobile devices for NYSIF personnel.
- Support all ITS Teams with hardware deployments, installations, and system maintenance tasks.
- Create and maintain comprehensive user and instructional documentation.
- Assist with ITS hardware asset inventory, including data maintenance, annual physical inventory, and hardware disposals.
- Engage in excellent customer service when interacting with end-users.
Minimum Qualifications
- Actively enrolled in a New York State college, university, or graduate program, or a New York State resident attending an out-of-state program.
- Completion of at least one year as a student at a degree-granting two or four-year college or university (part-time students may qualify with equivalent credits).
- A minimum Grade Point Average (GPA) of 2.0 or equivalent.
- Ability to work at least part-time during summer (10-15 hours/week), with full-time summer hours preferred; potential for fall and spring work.
- Capable of lifting at least 25 pounds.
Preferred Qualifications
- Preferred majors include Computer Science, Cybersecurity, Data Analytics, Data Science, Project Management, or Business Analyst.
Key Skills/Competency
- Technical Support
- Hardware Imaging
- Mobile Device Configuration
- System Maintenance
- Customer Service
- IT Asset Management
- Documentation
- Troubleshooting
- Help Desk
- Software Support
How to Get Hired at Lensa
- Research NYSIF's mission: Study their role in New York State, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their public service commitment.
- Customize your resume: Tailor your resume and cover letter to highlight relevant coursework, IT projects, technical skills, and any customer service experience, specifically referencing the Information Technology Intern role responsibilities.
- Showcase your academic strengths: Emphasize your GPA, relevant major (Computer Science, Cybersecurity, etc.), and any academic projects involving IT support, hardware, or documentation during your application.
- Prepare for a behavioral interview: Be ready to discuss how your problem-solving skills, attention to detail, and customer service abilities align with providing effective technical support at NYSIF.
- Highlight communication skills: Prepare to demonstrate how you would explain technical concepts clearly to non-technical users, a key aspect of this Information Technology Intern position.
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