Implementation & Training Assistant

About the Implementation & Training Assistant Role

We're looking for an Implementation & Training Assistant to join Activate Group Inc.'s Onyx team. This role is crucial for supporting the implementation of our software solutions and ensuring clients effectively use the platform. You will be a key player in the onboarding process, delivering training, and providing ongoing assistance to drive customer success.

Activate Group Inc. is a rapidly expanding UK business with over 1,000 team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key Responsibilities

• Assist in the end-to-end implementation of software solutions, from initial setup to go-live.
• Collaborate with internal teams (e.g., IT, Product, Development) to ensure smooth client onboarding.
• Help tailor the platform to meet client needs by thoroughly understanding their business requirements.
• Perform system testing and identify potential issues during the implementation process.
• Support the development and delivery of training sessions (virtual and in-person) for clients.
• Assist in creating and maintaining comprehensive training materials, such as user guides and tutorials.
• Provide post-training support and gather feedback to continuously improve future training sessions.
• Act as a primary point of contact during the onboarding phase to answer client questions.
• Help troubleshoot basic issues and efficiently escalate complex problems when necessary.
• Ensure clients are confident using the system and can maximize its features effectively.
• Document client requirements, configurations, and any unique system setups.
• Maintain clear and accurate records of client interactions and implementation outcomes.

Skills and Experience

• A strong interest in technology and a genuine willingness to learn about software implementation.
• Excellent communication skills, with the ability to explain technical information clearly and concisely.
• Exceptional organizational skills to manage multiple tasks efficiently and meet deadlines consistently.
• A collaborative attitude, working effectively with both clients and internal teams.
• Prior experience in customer service, software support, or project coordination is highly valued.

Benefits

At Activate Group Inc., we believe in rewarding our people for their hard work. When you join, you can expect:

• 33 days holiday, including bank holidays.
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups.
• Enhanced maternity, paternity, adoption and shared parental pay.
• Life assurance at three times your basic salary.
• Free breakfasts and fresh fruit.
• A birthday surprise for everyone.

Key skills/competency

• Software Implementation
• Client Onboarding
• Technical Training
• Customer Support
• System Testing
• Problem Solving
• Documentation
• Communication Skills
• Project Coordination
• Collaboration