Implementation & Training Assistant
Lensa
Job Overview
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Job Description
About the Role: Implementation & Training Assistant
We're looking for an Implementation & Training Assistant to join our Onyx team at Activate Group Inc. This role is crucial for supporting the implementation of our software solutions and ensuring clients effectively use our platform. You will be a key player in the client onboarding process, providing comprehensive training, and offering ongoing assistance to drive customer success.
Activate Group is a rapidly expanding UK business with over 1,000 team members nationwide. This position offers an exciting opportunity to build a long-term career within a company that truly values its people and provides genuine development and progression pathways.
Key Responsibilities
- Assist in the end-to-end implementation of software solutions, from initial setup to go-live.
- Collaborate closely with internal teams, including IT, Product, and Development, to ensure a smooth onboarding experience for clients.
- Help tailor the platform to meet specific client needs by thoroughly understanding their business requirements.
- Perform system testing and identify any potential issues during the implementation process.
- Support the development and delivery of engaging training sessions for clients, both virtually and in-person.
- Assist in creating and maintaining essential training materials, such as user guides and tutorials.
- Provide comprehensive post-training support and gather valuable feedback to continuously improve future training sessions.
- Act as a primary point of contact during the onboarding phase, readily answering client questions.
- Help troubleshoot basic issues and efficiently escalate more complex problems when necessary.
- Ensure clients are confident in using the system and can maximize all its features.
- Accurately document client requirements, configurations, and any unique setups.
- Maintain clear and detailed records of all client interactions and implementation outcomes.
Skills and Experience
- A keen interest in technology and a strong willingness to learn about software implementation processes.
- Strong communication skills, with the ability to explain complex technical information clearly and concisely.
- Excellent organizational skills to manage multiple tasks effectively and consistently meet deadlines.
- A collaborative attitude, demonstrating the ability to work well with both clients and various internal teams.
- Previous experience in customer service, software support, or project coordination roles.
Benefits
At Activate Group Inc., we believe in rewarding our people for their hard work and dedication. When you join our team, you can expect:
- 33 days holiday, including bank holidays.
- Personal health cash plan, allowing you to claim back the cost of everyday healthcare such as dental and optical check-ups.
- Enhanced maternity, paternity, adoption, and shared parental pay.
- Life assurance at three times your basic salary.
- Free breakfasts and fresh fruit.
- A special birthday surprise for everyone.
What You Can Expect From Us
Activate Group Inc. is committed to ensuring everyone has the tools and support needed to excel. We are an innovative business that continuously reviews and improves our systems, processes, and ways of working to effectively support our teams.
Every role at Activate Group Inc. is aligned with our wider business vision and purpose: to make someone's bad day better. You will understand how your role as an Implementation & Training Assistant contributes to the bigger picture and helps deliver excellent outcomes for customers and partners.
We believe work should be enjoyable. We dedicate time to celebrate successes, recognize achievements, and bring people together at team events and company-wide celebrations. We will also support your ongoing development through regular feedback and career planning.
Whether you're based in one of our contact centers in Halifax, Peterborough, or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
Key skills/competency
- Software Implementation
- Client Onboarding
- Training Delivery
- Customer Support
- System Testing
- Technical Documentation
- Requirements Gathering
- Problem Solving
- Communication Skills
- Organizational Skills
How to Get Hired at Lensa
- Research Activate Group Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in software implementation, client training, and customer support, using keywords from the job description.
- Showcase problem-solving skills: Prepare examples of how you've assisted clients, troubleshoot issues, or managed project tasks in past roles.
- Emphasize collaborative experience: Demonstrate how you effectively work with internal teams and clients to achieve shared goals and drive customer success.
- Highlight your interest in technology: Articulate your passion for learning new software and how you stay updated with industry trends.
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