Human Resources Account Manager I

Human Resources Account Manager I at Paylocity

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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Human Resources Account Manager I services our emerging market clients (small to mid size). This position is responsible for providing HR best practice guidance, producing compliant employee handbooks, and job descriptions and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems. This position will reports to the HR Client Service Manager in our Customer Service department.

Primary Responsibilities

• Respond timely and accurately to client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone and email systems.
• Serve as an external consultant by analyzing a company’s current HR programs and recommending solutions.
• Inform and educate clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review or revise handbooks, policies, and job descriptions utilizing the resources provided. Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations.
• Understand complex ideas in HR but have the ability to simplify and explain problems and solutions in terms everyone can understand.
• Build strong client relationships and provide quality service in an effort to retain client base.
• Promote Paylocity products and services to fulfill ongoing client requests.
• Maintain knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
• Provide ongoing client support with the use of diagnostic skills to identify root cause of client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
• Acts as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products.

Education and Experience

• Minimum of 2 years of progressive HR Generalist experience dealing with a broad range of HR related topics preferred
• Minimum Bachelor’s degree - a focus on Human Resources or Business Administration/ Management preferred
• PHR or SHRM-CP certification preferred
• Proficiency with Microsoft Office Programs
• Advanced problem-solving and analytical skills
• Excellent communication and relationship building skills
• Experience in Shared Services call center environment is preferred

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Key skills/competency

• HR Best Practices
• Employee Relations
• HR Compliance (State/Federal)
• Client Relationship Management
• Problem-Solving & Analytical Skills
• Communication (Written & Verbal)
• Policy & Handbook Development
• Recruitment & Compensation Guidance
• Microsoft Office Proficiency
• HRIS/HCM Software Knowledge