Human Resources Account Manager I

About Paylocity

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

Why Join Paylocity?

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Work Arrangement

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview: Human Resources Account Manager I

The Human Resources Account Manager I services our emerging market clients (small to mid size). This position is responsible for providing HR best practice guidance, producing compliant employee handbooks, and job descriptions and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems. This position will reports to the HR Client Service Manager in our Customer Service department.

Primary Responsibilities

• Respond timely and accurately to client inquiries and process requests, adhering to established standards for style, tone, and manner of communication. Client requests are received and monitored through automated phone and email systems.
• Serve as an external consultant by analyzing a company’s current HR programs and recommending solutions. Inform and educate clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review or revise handbooks, policies, and job descriptions utilizing provided resources, ensuring HR programs and services comply with established policies, procedures, and state/federal laws and regulations.
• Understand complex HR ideas and simplify them to explain problems and solutions in an accessible manner.
• Build strong client relationships and provide quality service to retain the client base. Promote Paylocity products and services to fulfill ongoing client requests.
• Maintain knowledge of trends and changes in Human Resources legislation, conveying local, state, and federal laws to clients to maintain compliance.
• Provide ongoing client support with diagnostic skills to identify the root cause of client issues, develop solutions, and recommend appropriate action to prevent recurrence.
• Act as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products.

Education and Experience

• Minimum of 2 years of progressive HR Generalist experience dealing with a broad range of HR related topics preferred.
• Minimum Bachelor’s degree, with a focus on Human Resources or Business Administration/ Management preferred.
• PHR or SHRM-CP certification preferred.
• Proficiency with Microsoft Office Programs.
• Advanced problem-solving and analytical skills.
• Excellent communication and relationship building skills.
• Experience in Shared Services call center environment is preferred.

Physical Requirements

• Ability to sit for extended periods, typically 7-8 hours a day.
• Ability to operate a computer, use phone systems, and type, including using multiple software programs simultaneously.

Pay and Benefits

The base pay range for this position is $39,300 - $70,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.

Equal Opportunity Employer

Paylocity is an equal-opportunity employer, committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe diversity makes us better, actively cultivating these differences through our employee resource groups (ERGs), experiences, perspectives, talents, and approaches to drive innovation.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email is exclusively for such requests; do not send resumes to this address.

Key skills/competency

• HR Best Practices
• Client Relationship Management
• HR Compliance
• Policy Development
• Employee Relations
• Compensation Consulting
• Recruitment Strategies
• Problem-Solving
• Microsoft Office Suite
• Analytical Skills