Human Resources Account Manager I

Company Overview: Paylocity

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. Recognized as one of the fastest-growing HCM software providers worldwide, Paylocity delivers an intuitive, easy-to-use product suite designed to help businesses automate HR and payroll processes, attract and retain talent, and foster a strong workplace culture.

Unlike traditional HR and payroll providers that focus on basic automation, Paylocity develops advanced tools that empower HR and businesses to effectively compete for talent and meet the evolving expectations of today's workforce.

The Opportunity in Operations

Help our award-winning technology company run effectively by taking on significant challenges and finding innovative solutions within our Operations department. Utilize your problem-solving skills to positively shape perceptions of Paylocity and launch a rewarding career with us!

Position Overview

The Human Resources Account Manager I is responsible for servicing our emerging market clients, typically small to mid-size businesses. This role provides expert HR best practice guidance, creates compliant employee handbooks and job descriptions, and introduces clients to new products and services that enhance employee lifecycle management. The team also offers recommendations on compensation, employee relations, recruitment, training and development, and information systems. This position reports to the HR Client Service Manager in our Customer Service department.

This is a fully remote position, allowing you to work from home or your location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement is subject to change based on business needs and individual performance.

Primary Responsibilities

• Respond timely and accurately to client inquiries and process requests, adhering to established standards for style, tone, and communication, utilizing automated phone and email systems.
• Serve as an external consultant by analyzing current HR programs and recommending tailored solutions.
• Inform and educate clients on Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review, or revise handbooks, policies, and job descriptions using provided resources, ensuring compliance with established policies, procedures, and state/federal laws.
• Simplify and explain complex HR ideas, problems, and solutions in an understandable manner for all clients.
• Build strong client relationships and deliver quality service to retain the client base.
• Promote Paylocity products and services to fulfill ongoing client requests.
• Maintain current knowledge of trends and changes in Human Resources legislation, conveying local, state, and federal laws to clients for compliance.
• Provide ongoing client support using diagnostic skills to identify root causes of issues, develop solutions, and recommend actions to prevent recurrence.
• Act as a liaison with Paylocity support teams to facilitate resolution of client issues related to payroll and human resources products.

Education and Experience

• Minimum of 2 years of progressive HR Generalist experience covering a broad range of HR related topics preferred.
• Minimum Bachelor’s degree, with a focus on Human Resources or Business Administration/Management preferred.
• PHR or SHRM-CP certification preferred.
• Proficiency with Microsoft Office Programs.
• Advanced problem-solving and analytical skills.
• Excellent communication and relationship building skills.
• Experience in a Shared Services call center environment is preferred.

Benefits and Perks

Paylocity is committed to supporting its employees with a comprehensive benefits package. This includes medical, dental, vision, life, disability, and a 401(k) match. We also offer perks that support you, your family, and your finances. For career growth, Paylocity provides various development opportunities, emphasizing that people matter most and are at the heart of our business.

Equal Opportunity Employer & Accessibility

Paylocity is an equal-opportunity employer, committed to the full inclusion of all individuals. We recruit, train, compensate, and promote without regard to race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses as required by law. We believe diversity makes us better, actively cultivating differences through employee resource groups, experiences, perspectives, and talents to drive innovation. We comply with disability laws and make reasonable accommodations; for requests, contact accessibility@paylocity.com.

Compensation

The base pay range for this position is $39,300 - $70,000 annually, with the final offer dependent on job-related knowledge, skills, and experience. This role is eligible for an annual bonus and a restricted stock unit grant based on individual performance, in addition to a full range of benefits.

Key skills/competency

• HR Generalist Experience
• Client Relationship Management
• HR Best Practices
• Policy Development
• Compliance (State/Federal)
• Employee Relations
• Problem Solving
• Communication Skills
• Analytical Skills
• HCM Software Knowledge