Helpdesk Senior Associate @ Lensa
placeHybrid
attach_money $70,000
businessHybrid
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
****** @nttdata.com
Recommended after applying
Job Details
Overview
NTT DATA is seeking a Helpdesk Senior Associate to join their Provider Clinical Service Desk team. The role is remote with a base in Knoxville, TN. Candidates must be shift flexible and work nights, weekends, and/or holidays as required.
Job Responsibilities
- Handle inbound customer calls from healthcare clients.
- Support clinical applications including Epic, Cerner, McKesson and Meditech.
- Track, document, and escalate tickets in a timely manner.
- Work a shift of 8 to 10 hours with scheduled breaks.
- Maintain a quiet workspace with high speed, wired internet.
- Travel up to 10% if required and lift equipment up to 25 lbs.
Qualifications & Preferred Skills
- Minimum of 4 years in service desk/helpdesk support or equivalent.
- At least 1 year of technical troubleshooting experience.
- High school diploma or equivalent is required.
- Experience in a call center environment.
- Strong communication, typing, and listening skills.
Additional Information
This position is for direct staff employment with NTT DATA, Inc. Comprehensive benefits begin on day one. The role supports a 24/7 call center environment and requires flexibility for shift work.
Key skills/competency
- Service desk
- Healthcare IT
- Technical troubleshooting
- Call center
- Customer service
- Shift flexibility
- Incident management
- Communication
- Documentation
- Remote support
How to Get Hired at Lensa
🎯 Tips for Getting Hired
- Research NTT DATA's culture: Review their mission and news updates online.
- Customize your resume: Align technical and call center skills.
- Prepare with examples: Highlight shift flexibility in your experience.
- Practice troubleshooting questions: Demonstrate clinical IT knowledge.
📝 Interview Preparation Advice
Technical Preparation
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Review clinical application troubleshooting guides.
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Practice call center incident resolution scenarios.
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Study network and wired internet setup basics.
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Update technical log and documentation skills.
Behavioral Questions
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Describe managing shift work challenges.
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Explain teamwork in high-pressure environments.
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Discuss customer service conflict resolution.
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Share a time you handled an escalated issue.
Frequently Asked Questions
How do I prepare for the Helpdesk Senior Associate interview at NTT DATA?
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What are the key skills for the Helpdesk Senior Associate role at NTT DATA?
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Can prior healthcare call center experience improve my chances at NTT DATA?
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Is shift flexibility mandatory for the Helpdesk Senior Associate position at NTT DATA?
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What technical preparation is recommended for the Helpdesk Senior Associate role at NTT DATA?
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