Helpdesk Senior Associate
@ Lensa

Hybrid
$70,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @nttdata.com
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Job Details

Overview

NTT DATA is seeking a Helpdesk Senior Associate to join their Provider Clinical Service Desk team. The role is remote with a base in Knoxville, TN. Candidates must be shift flexible and work nights, weekends, and/or holidays as required.

Job Responsibilities

  • Handle inbound customer calls from healthcare clients.
  • Support clinical applications including Epic, Cerner, McKesson and Meditech.
  • Track, document, and escalate tickets in a timely manner.
  • Work a shift of 8 to 10 hours with scheduled breaks.
  • Maintain a quiet workspace with high speed, wired internet.
  • Travel up to 10% if required and lift equipment up to 25 lbs.

Qualifications & Preferred Skills

  • Minimum of 4 years in service desk/helpdesk support or equivalent.
  • At least 1 year of technical troubleshooting experience.
  • High school diploma or equivalent is required.
  • Experience in a call center environment.
  • Strong communication, typing, and listening skills.

Additional Information

This position is for direct staff employment with NTT DATA, Inc. Comprehensive benefits begin on day one. The role supports a 24/7 call center environment and requires flexibility for shift work.

Key skills/competency

  • Service desk
  • Healthcare IT
  • Technical troubleshooting
  • Call center
  • Customer service
  • Shift flexibility
  • Incident management
  • Communication
  • Documentation
  • Remote support
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Research NTT DATA's culture: Review their mission and news updates online.
  • Customize your resume: Align technical and call center skills.
  • Prepare with examples: Highlight shift flexibility in your experience.
  • Practice troubleshooting questions: Demonstrate clinical IT knowledge.

📝 Interview Preparation Advice

Technical Preparation

Review clinical application troubleshooting guides.
Practice call center incident resolution scenarios.
Study network and wired internet setup basics.
Update technical log and documentation skills.

Behavioral Questions

Describe managing shift work challenges.
Explain teamwork in high-pressure environments.
Discuss customer service conflict resolution.
Share a time you handled an escalated issue.

Frequently Asked Questions