Helpdesk Senior Associate Healthcare Clinical S... @ Lensa
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About the Role
The Helpdesk Senior Associate Healthcare Clinical Service Desk role at NTT DATA is for a dedicated call center agent handling inbound customer calls in a 24x7 service desk environment. The position supports healthcare professionals using clinical applications such as Epic, Cerner, McKesson, and Meditech. It requires shift flexibility including nights, weekends, and holidays, and involves technical troubleshooting, incident resolution, and proper documentation.
Key Responsibilities
- Manage inbound service desk calls from healthcare customers.
- Address issues related to clinical applications and workflows.
- Document and escalate incident tickets as needed.
- Operate within an 8-10 hour shift with scheduled breaks.
- Maintain a quiet workspace with high-speed, wired internet.
- Travel up to 10% and lift equipment up to 25 lbs when required.
Qualifications & Preferred Skills
Candidates should have a minimum of 4 years of helpdesk/service desk experience, or a combination of 2 years technical work experience and 2 years technical education. A minimum of 1 year in technical troubleshooting is required, along with experience in a call center environment. Strong communication, typing, listening skills, and flexibility to work varying shifts are necessary.
About NTT DATA
NTT DATA is a global leader in business and technology services, committed to improving patient outcomes through efficiency in the healthcare ecosystem. With significant investments in R&D, NTT DATA serves a diverse clientele including hospitals, physician practices, and insurance providers, and maintains a robust culture of innovation and inclusiveness.
Key skills/competency
- Service Desk
- Technical Troubleshooting
- Healthcare IT
- Call Center
- Incident Management
- Shift Flexibility
- Customer Service
- Application Support
- Documentation
- Clinical Systems
How to Get Hired at Lensa
🎯 Tips for Getting Hired
- Customize your resume: Highlight helpdesk and call center skills.
- Research NTT DATA: Understand their innovation in healthcare.
- Emphasize technical expertise: Focus on clinical application troubleshooting.
- Prepare for shift work: Be ready for non-traditional hours.
- Practice interview scenarios: Share experiences with incident management.