Entry Level Application Support Engineer
Lensa
Job Overview
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Job Description
Entry Level Application Support Engineer at IQVIA (DAVASO)
Lensa is a career site that helps job seekers find great jobs in the US, promoting positions on behalf of its direct clients, recruitment ad agencies, and marketing partners. This specific role for IQVIA is promoted through DirectEmployers. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence, focused on accelerating the development and commercialization of innovative medical treatments to improve patient outcomes worldwide. DAVASO, founded in 1990 in Leipzig, is a key technology provider and service partner in the German healthcare market, specializing in approval and billing management, software development, digitalization, and archiving services for health insurance companies. With over 1,300 employees, DAVASO became part of the IQVIA group in 2021.
We are seeking an Entry Level Application Support Engineer for our business unit in Dortmund, which boasts around 170 employees. This team develops software for banking and finance clients, digitalizing business processes from architecture to implementation, utilizing standard technologies while keeping an eye on new developments. You will thrive in the dynamic environment of an IT company, working with current technologies and IT systems.
Your Responsibilities
- Take responsibility for our software components within customer operating environments.
- Perform installation, technical support, and configuration of our software products.
- Independently analyze support requests and change requests of varying urgency and complexity.
- Execute maintenance for software product releases.
- Collaborate with process owners to analyze and optimize existing products and processes.
- Maintain close communication with Service Managers, Software Developers, and Project Managers.
- Ensure agreed-upon SLAs across multiple system landscapes.
- Document implemented solutions and processes.
- Manage external service providers/customers and coordinate internal interfaces.
- Lead, manage, and provide technical support to the Application Manager expert group.
Your Profile
- Completed vocational training or equivalent qualification with an IT background.
- Good knowledge in at least one operating system (Windows / Linux).
- Proficiency in SQL and experience with databases.
- Strong sense of responsibility, a structured and service-oriented work approach, and team player mentality.
- Excellent communication skills with various target groups.
- Good and confident German language skills (written and spoken), with basic English knowledge.
Benefits You'll Enjoy
- Flexible working hours with a flextime model and full remote work option (with occasional office visits).
- 30 days of annual leave.
- Free access to the LinkedIn Learning platform.
- Individual professional development opportunities and regular feedback sessions.
- Company pension scheme.
- Fitness area and lounge with foosball and game console in the office.
- Team events and company parties.
- Complimentary cold and hot beverages.
Key skills/competency
- Application Support
- Technical Support
- SQL
- Linux
- Windows
- Database Management
- IT Operations
- Software Installation
- Troubleshooting
- SLA Management
How to Get Hired at Lensa
- Research IQVIA's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand what drives their success.
- Tailor your resume: Highlight your IT background, SQL, Windows/Linux experience, and any previous support or configuration roles directly relevant to an Entry Level Application Support Engineer position.
- Showcase problem-solving: Prepare examples of how you've technically troubleshooted issues, analyzed complex problems, and implemented solutions, even from academic projects.
- Emphasize communication: Be ready to discuss how you effectively communicate with diverse stakeholders, from technical teams to end-users, especially in a support context.
- Demonstrate growth mindset: Express your interest in continuous learning, professional development opportunities, and adapting to new technologies within the IQVIA environment.
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