Entry Level Application Support Engineer
Lensa
Job Overview
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Job Description
About DAVASO, an IQVIA Company
Lensa promotes jobs on behalf of its direct clients, recruitment ad agencies, and marketing partners. This specific job is promoted for IQVIA, a leading global provider of clinical research services, commercial insights, and healthcare intelligence. IQVIA creates intelligent connections to accelerate the development and commercialization of innovative medical treatments, aiming to improve patient outcomes and population health worldwide. DAVASO, founded in Leipzig in 1990, is a prominent technology provider and service company in the German healthcare market, specializing in approval and billing management, software development, and digitalization services for health insurance companies. Since 2021, DAVASO has been a proud part of the IQVIA corporate group.
We are seeking a talented individual for our business unit in Dortmund, which boasts around 170 dedicated employees. This division focuses on developing software solutions for banking and finance clients, digitalizing their business processes from architecture to implementation, utilizing standard technologies while staying abreast of new developments. You will thrive in a dynamic IT environment, working with current technologies and systems.
Your Role as an Entry Level Application Support Engineer
- Take responsibility for our software components within customer operating environments.
- Perform installation, provide technical support, and configure our software products.
- Independently analyze support requests and change requests of varying urgency and complexity.
- Execute maintenance of software product releases.
- Collaborate with process owners to analyze and optimize existing products and processes.
- Maintain close communication with Service Managers, Software Developers, and Project Managers.
- Ensure the agreed-upon Service Level Agreements (SLAs) are met across multiple system landscapes.
- Document implemented solutions and processes comprehensively.
- Manage external service providers/customers and coordinate internal interfaces.
- Lead, steer, and provide technical support to the Application Manager expert group.
Your Profile
- Completed vocational training or a comparable qualification with an IT background.
- Good knowledge in at least one operating system (Windows / Linux).
- Proficiency in SQL and experience working with databases.
- Demonstrated sense of responsibility, a structured, service-oriented approach, and strong teamwork skills.
- Excellent communication abilities when interacting with various target groups.
- Good and confident German language skills, both written and spoken, along with basic English knowledge.
What We Offer
- Flexible working hours through a flextime model and the option for full remote work, with occasional office presence as needed.
- 30 days of annual leave.
- Free access to the LinkedIn Learning platform for continuous skill development.
- Individual further training opportunities and regular feedback sessions.
- Company pension scheme.
- On-site fitness area and a lounge with foosball and game console in the office.
- Engaging team events and company celebrations.
- Complimentary cold and hot beverages.
Key skills/competency
- Application Support
- Technical Support
- Software Installation
- Troubleshooting
- Configuration Management
- SQL
- Databases
- Windows OS
- Linux OS
- SLA Management
How to Get Hired at Lensa
- Research IQVIA's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to improving patient outcomes.
- Tailor your resume for DAVASO: Highlight your IT background, specific operating system knowledge (Windows/Linux), SQL proficiency, and any database experience relevant to application support.
- Showcase problem-solving skills: Prepare to discuss past experiences where you've independently analyzed, diagnosed, and resolved technical issues, demonstrating a service-oriented approach.
- Emphasize communication and teamwork: Be ready to provide examples of effective communication with diverse stakeholders, including technical and non-technical colleagues and external clients.
- Demonstrate continuous learning: Mention any self-study, certifications, or how you utilize platforms like LinkedIn Learning to keep your IT skills current, aligning with DAVASO's emphasis on individual development.
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