Engineer, IT Automation & Monitoring

Summary

The Engineer, IT Automation and Monitoring is responsible for the design, implementation, support and maintenance of automation and monitoring solutions critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on automating repetitive IT tasks, optimizing system performance, and proactively monitoring infrastructure to ensure high availability in a mission-critical healthcare environment. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth.

Experience

The ideal candidate will have three to five (3 to 5) years of experience in implementing and managing automation and monitoring solutions in an enterprise environment, with a preference for healthcare experience. This role requires a highly experienced information systems professional with a strong technical background and a proven track record of accomplishments in a large, complex multi-level organization.

• Expertise in automation tools such as Ansible, Terraform, Jenkins, PowerShell, and Python.
• Proficiency in monitoring platforms like SolarWinds, Prometheus, and Splunk.
• Knowledge of cloud environments (e.g., Azure, AWS) and containerized systems (e.g., Docker, Kubernetes).
• Strong understanding of Windows server environments.
• Experience with ITSM functionalities including change control, CMDB, and ticketing systems.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity, and clinical operations.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among diverse IT professionals.
• Commitment to customer service, providing responsive and effective support and building strong relationships.
• Polished professional with strong communication skills to rapidly gain and maintain credibility.

Education

A Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field is strongly desired, or an equivalent combination of education and experience.

Licenses/Certifications

Microsoft Certified: Azure Developer Associate certification is preferred.

Essential Functions

As an Engineer, IT Automation & Monitoring, you will:

• Design, develop, and implement automation scripts and workflows (Python, PowerShell, Ansible) to streamline IT operations, including provisioning, patching, and configuration management.
• Deploy and manage enterprise monitoring tools (SolarWinds, Nagios, Prometheus, Splunk) to proactively track the health, performance, and security of IT infrastructure.
• Analyze monitoring data to identify performance bottlenecks, predict issues, and implement automated remediation to ensure system reliability.
• Integrate automation and monitoring tools with healthcare systems and ITSM platforms (ServiceNow) to enhance operational efficiency.
• Configure automated alerts and escalation workflows for rapid incident detection and response, minimizing downtime for critical healthcare systems.
• Collaborate with IT teams, clinical staff, and vendors to gather requirements, troubleshoot issues, and implement tailored solutions for TGC.
• Create technical documentation for automation scripts and monitoring configurations, providing training to IT staff.
• Develop dashboards and reports for insights into system performance, automation outcomes, and compliance metrics for IT leadership.
• Work with automation and monitoring tool vendors to ensure platform functionality, upgrades, and adherence to SLAs.
• Stay current on automation and monitoring trends (AIOps, Infrastructure as Code, cloud-native monitoring) and evaluate their potential for TGC.
• Anticipate and provide solutions for complex problems, recommending upgrades and enhancements.
• Rapidly absorb complex technical information to identify issues and implications, presenting understandable alternatives to diverse audiences.
• Promote TGC’s PMO methodology and standards for IT initiatives.
• Demonstrate commitment to customer service with all internal and external customers.
• Perform related duties as assigned.

Key skills/competency

• IT Automation
• System Monitoring
• PowerShell
• Python
• Ansible
• SolarWinds
• Splunk
• Cloud Computing (Azure/AWS)
• Healthcare IT
• High Availability Systems