Data Center Technician

About World Wide Technology

At World Wide Technology (WWT), we believe in working together to create a better world. Our efforts benefit our clients, partners, people, and communities globally. WWT is committed to being a profitable growth company and a Great Place to Work for All, achieved through our exceptional culture, comprehensive benefits, and cutting-edge technology solutions.

Established in 1990, WWT is a global technology solutions provider at the forefront of the AI and Digital Revolution. We combine strategy, execution, and partnership to accelerate digital transformation outcomes worldwide. Our Advanced Technology Center, a collaborative ecosystem of the most advanced hardware and software solutions, enables clients and partners to conceptualize, test, and validate innovative technologies, which we then deploy globally through our warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice, and more than 60 locations globally, WWT's culture – built on core values and established leadership philosophies – has been recognized 14 consecutive years by Fortune and Great Place to Work® for its unique blend of determination, innovation, and commitment to being a great place to work for all. Join WWT today to work with highly motivated individuals on high-performance teams!

The Role: Data Center Technician

As a Data Center Technician, you will play a critical role in maintaining the integrity and efficiency of our Americas Data Centers. This is an on-site, 3rd shift position, working Wednesday, Thursday, Friday, and Saturday from 7 PM – 5 AM CT.

What You Will Be Doing

• Following detailed plans and instructions as directed by management.
• Installing, de-installing, and relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) within internal service level mandates.
• Installing, de-installing, extending, relocating, and testing all carrier circuits to the network hardware.
• Installing, de-installing, and relocating all patch cabling for systems and network hardware.
• Installing, de-installing, and relocating all Data Center hardware.
• Assisting with the coordination of cabinet power, circuit, and patch infrastructure installations with various facilities, electrical, and communications vendors.
• Assisting with the coordination of network component configurations.
• Coordinating and installing SAN cabling infrastructure.
• Managing network ports and assisting with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.).
• Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping and best operations practices.
• Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.
• Coordinating activities in support of all projects and technical requests within the Americas Data Centers.
• Providing clear and detailed turnover to next shift workers for continuity.
• Ensuring destruction procedures are followed.
• Supporting all site and application-specific disaster recovery/COB tests/exercises.
• Assisting in supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices. Hard-drive inventory levels, and other duties as assigned by management.

Qualifications

We are seeking candidates with a strong background in data center operations and network infrastructure. To succeed in this role, you will need:

• 2+ years of experience in the implementation, maintenance, and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques.
• Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.
• In-depth knowledge of complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
• Strong knowledge of WAN technologies (OC-x, DS-x), subnetting, and TCP/IP protocol is a must.
• Excellent communication and writing skills are a must.
• Knowledge of trouble ticketing systems, change control, Project processes, and associated tools.
• Logical problem-solving techniques and associated experience in system, data center facilities, and telecommunications.
• Financial Services industry knowledge is a plus.

WWT Benefits

The well-being of WWT employees is essential, and our benefits package reflects this commitment. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

We are dedicated to creating an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Key skills/competency

• Data Center Operations
• Network Hardware
• SAN Infrastructure
• WAN Technologies
• TCP/IP Protocol
• Troubleshooting
• Cabling Installation
• Change Control
• Logical Problem Solving
• System Maintenance