Customer Success Specialist

Customer Success Specialist at Confluent

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here (https://confluentbenefits.com).

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About The Role

As a Customer Success Specialist based in Brazil, you will be a trusted advisor to our SMB and long-tail accounts, helping them harness the power of "data in motion." You will own the ultimate success of customers in your territory, ensuring they realize the full value of Confluent’s cloud-native platform while driving renewals and subscription expansion. Operating in a fast-paced, high-growth environment, you will serve as the intelligent connective tissue between our customers’ business goals and Confluent’s innovative data streaming technology.

What You Will Do

• Drive Account Health & Consumption: Own the end-to-end success of a high-volume SMB territory, conducting regular check-ins and leveraging usage metrics to drive platform adoption.
• Master the Renewal Lifecycle: Lead the entire renewal process, from accurate forecasting and risk identification to collaborating with Deal Desk and Sales for timely execution and high retention.
• Act as a Trusted Advisor: Proactively identify customer business goals and map them to Confluent features, communicating ROI to stakeholders at all levels to ensure long-term partnership.
• Strategic Risk Mitigation: Identify potential churn indicators early and collaborate with internal stakeholders to develop and execute effective remediation plans.
• Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Customer Operations to surface expansion opportunities and ensure a seamless customer journey.
• Voice of the Customer: Collect and synthesize customer feedback to drive continuous improvement across our product and service offerings.

What You Will Bring

• Customer Success Expertise: 3–5+ years of experience in Customer Success or Account Management, with a proven track record of managing large sets of SMB or "Longtail" accounts.
• Commercial & Negotiation Acumen: Hands-on experience in contract negotiations and a strong ability to drive mutually beneficial outcomes during renewal cycles.
• Data-Driven Decision Making: Fluency in Salesforce and Tableau to analyze customer health, accurately forecast trends, and maintain a high degree of self-accountability.
• Technical Aptitude: The ability to quickly learn and articulate the business value of data streaming, cloud-native software, and complex data infrastructure.
• Relationship Management: Exceptional communication and listening skills, with the ability to navigate complex stakeholder dynamics and maintain high customer satisfaction.
• Growth Mindset: A self-motivated, "roll-up-your-sleeves" attitude with a commitment to being smart, humble, and empathetic in a dynamic, digital-first world.
• Fluency in English is a requisite.

Key skills/competency

• Customer Success
• Account Management
• SMB Accounts
• Contract Negotiation
• Salesforce
• Tableau
• Data Streaming
• Cloud-native Software
• Relationship Management
• ROI Communication