Customer Service Support Representative

About Labcorp

Labcorp is seeking a Customer Service Support Representative to join their team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Job Duties/Responsibilities

• Act as a liaison between Labcorp, the customer base, and patients.
• Resolve routine customer requests for products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Schedule & Location

This is a remote position. The schedule is Monday through Friday with alternating Saturdays, from 9:30 AM to 6:00 PM Eastern Standard Time.

Compensation

The pay range for this role is $17.75 - $23 per hour. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Requirements

• High School Diploma or GED equivalent required.
• Previous experience in a customer service role.
• Experience working in a contact center/call center environment preferred.
• Current or previous Labcorp experience preferred.
• Prior healthcare industry experience, such as a physician's office or a hospital, is highly a plus.
• Knowledge of Microsoft Office suite is required.
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Must be courteous with a strong customer service orientation.
• Excellent multitasking abilities required.
• Strong flexibility and the ability to manage and adapt to changing priorities quickly.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. They make employment decisions based on the needs of their business and the qualifications and merit of the individual.

Key skills/competency

• Customer Service
• Contact Center
• Call Center
• Salesforce.com
• Laboratory Information Systems
• HIPAA Compliance
• Communication Skills
• Multitasking
• Problem Solving
• Healthcare Industry Knowledge