Customer Onboarding and Risk Management Analyst

Customer Onboarding and Risk Management Analyst

The Customer Onboarding and Risk Management Analyst's primary responsibility will be identity verification of individuals and entity customers. This includes reviewing documentation for validity and using other sources to verify supplied information/documents to ensure compliance of internal policy and regulatory requirements. This also will include the development of risk ratings and profiles for partner customers and shared end customers. Previous experience in a B2B2B or B2B2C or payments FinTech context is especially valuable for this role. This role reports to the Director of AML, Third Party Compliance, and Specials Projects (or similar).

This fully remote role is open to candidates in the Netherlands only.

Responsibilities

• Perform client due diligence and KYB/C screening on new customers for the various business units and associated payments
• Guide internal business units in preparing the KYB/C packages and new onboarding requests
• Review and process watch list filtering and negative news alerts that are generated as part of customer onboarding
• Actively participate and contribute to projects and other assigned tasks
• Work with different teams including business units leaders, surveillance, compliance, and technology
• Conducts research via online tools to identify applicant entity and beneficial owners
• Identify potential KYB/C and payments concerns and escalate to Director of AML and Third Party Compliance during the onboarding and ongoing review process
• Responsible for the KYB/C processing of new clients forms and maintaining reference databases with completed records and information.
• Conduct KYB/C due diligence searches and perform reviews for new and existing customers of Zero Hash and its affiliates.
• Respond to requests for information regarding appropriate KYB/C documentation.
• Identify potential areas for improved processing and automation of manual processes wherever possible.
• Escalating to management on clients identified as High Risk or where material adverse information has been identified.
• Accurately risk assess new and existing clients, resolving issues where appropriate
• Assists in the development and improvement of policies and procedures for the team
• Support other areas of Compliance, including travel rule, transaction monitoring, sanctions and watchlist screenings, etc. as required
• Assist with ad-hoc projects and reviews as needed

Requirements

• College degree with strong academic credentials
• 2+ years of AML experience or related FinTech or financial services experience (especially B2B2C)
• Hardworking and driven
• Strong time management skills and ability to execute tasks within tight deadlines
• Strong verbal and written communication skills
• Strong organizational, analytical and communication skills
• Strong interpersonal skills necessary to work effectively with colleagues across regions and business units
• Ability to multi-task effectively maintain attention detail
• Excellent time management and organizational skill
• Crypto experience a plus
• ACAMS or similar certification a plus
• Experience with MSB's, securities broker-dealers, or commodities futures commission merchants a plus
• Proficiency in Excel, including pivot tables and VLOOKUP's a plus

Benefits

• Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

About Zero Hash

Zero Hash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, Zero Hash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.

The Zero Hash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, Zero Hash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.

Zero Hash is trusted by some of the world's most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.

The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. Zero Hash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.

To date, Zero Hash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.

Zero Hash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.

At Zero Hash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.

The Zero Hash Culture

• Independence/Ownership: An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.
• Passion: We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
• Collaborative: A good attitude and respect for others. We're teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
• Initiative: An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
• Empathy: An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
• Adaptability: An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
• Transparency: We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
• Integrity: Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

Key skills/competency

• AML
• KYC
• KYB
• Risk Management
• Due Diligence
• FinTech
• Compliance
• Identity Verification
• Payments
• Crypto