Customer Onboarding and Risk Management Analyst

About the Role: Customer Onboarding and Risk Management Analyst

As a Customer Onboarding and Risk Management Analyst at Zero Hash, your core responsibility will be the identity verification of individuals and entity customers. This involves thoroughly reviewing documentation for validity and utilizing various sources to verify provided information and documents, ensuring strict adherence to internal policies and regulatory requirements. You will also be instrumental in developing risk ratings and profiles for partner customers and shared end customers. Experience within a B2B2B, B2B2C, or payments FinTech context is particularly valuable for this fully remote position, open exclusively to candidates based in the Netherlands. This role reports to the Director of AML, Third Party Compliance, and Specials Projects.

Key Responsibilities

• Perform client due diligence and KYB/C screening for new customers across various business units and associated payments.
• Guide internal business units in preparing KYB/C packages and new onboarding requests.
• Review and process watch list filtering and negative news alerts generated during customer onboarding.
• Actively participate and contribute to projects and other assigned tasks within the compliance framework.
• Collaborate with different teams, including business unit leaders, surveillance, compliance, and technology.
• Conduct research using online tools to identify applicant entities and beneficial owners.
• Identify potential KYB/C and payments concerns, escalating them to the Director of AML and Third Party Compliance during onboarding and ongoing review processes.
• Process new client forms for KYB/C and maintain reference databases with complete records and information.
• Perform KYB/C due diligence searches and reviews for new and existing customers of Zero Hash and its affiliates.
• Respond to requests for information regarding appropriate KYB/C documentation.
• Identify and propose improvements for processing efficiency and automation of manual tasks.
• Escalate high-risk clients or those with identified material adverse information to management.
• Accurately risk assess new and existing clients, proactively resolving issues as appropriate.
• Assist in the development and improvement of team policies and procedures.
• Support other areas of Compliance, including travel rule, transaction monitoring, sanctions, and watchlist screenings, as required.
• Assist with ad-hoc projects and reviews as needed.

Required Qualifications

• College degree with strong academic credentials.
• 2+ years of AML experience or related FinTech or financial services experience, especially in a B2B2C context.
• Hardworking and driven with strong time management skills and the ability to meet tight deadlines.
• Strong verbal and written communication skills for effective internal and external interactions.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal skills to collaborate effectively with colleagues across regions and business units.
• Ability to multi-task effectively while maintaining meticulous attention to detail.

Preferred Qualifications

• Crypto experience is a plus.
• ACAMS or similar certification is a plus.
• Experience with MSB's, securities broker-dealers, or commodities futures commission merchants is a plus.
• Proficiency in Excel, including pivot tables and VLOOKUP's, is a plus.

About Zero Hash

Zero Hash is a leading crypto and stablecoin infrastructure platform, powering the next generation of financial services. Founded in 2017, Zero Hash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without building complex blockchain infrastructure. Trusted by top financial and consumer brands, Zero Hash supports millions of end users globally. The company is deeply regulated and compliance-first, having raised over $280 million in funding from leading venture firms and strategic investors.

Key skills/competency

• AML (Anti-Money Laundering)
• KYB/C (Know Your Business/Customer)
• Risk Management
• Due Diligence
• Compliance
• FinTech
• Identity Verification
• Financial Services
• Data Analysis
• Regulatory Requirements