Clinical Service Desk Helpdesk

@ Lensa

About the Clinical Service Desk Helpdesk Role

Lensa promotes jobs for NTT DATA through its platform. This role is for the Clinical Service Desk Helpdesk, primarily handling inbound healthcare customer calls related to clinical applications on a 24x7 basis.

Job Responsibilities

• Handle inbound service desk calls in a call center environment
• Support customers with clinical applications such as Epic, Cerner, McKesson, and Meditech
• Record, track, escalate, and resolve incident tickets promptly
• Remain at the workspace for an 8-10 hour shift with scheduled breaks
• Maintain a quiet workspace with high speed, wired internet
• Travel up to 10% and lift up to 25 lbs if needed
• Use personal cell phone for two-factor authentication

Preferred & Basic Qualifications

Minimum of 4 years experience in service/helpdesk settings or equivalent, plus at least 1 year of technical troubleshooting. A high school diploma or equivalent is required.

Preferred Skills

• Experience in a call center environment
• Strong communication, listening, and typing skills
• Ability to work effectively in a fast-paced setting

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services supporting major healthcare organizations and institutions. It emphasizes innovation, inclusion, and continuous growth. Local hiring is preferred, however, remote roles are available based on business requirements.

Key skills/competency

• Service Desk
• Helpdesk
• Healthcare IT
• Technical Troubleshooting
• Incident Management
• Call Center
• Clinical Applications
• Customer Support
• Shift Flexibility
• Communication