Client Support BPO Associate
@ Lensa

Hybrid
$75,000
Hybrid
Full Time
Posted 5 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @stitchfix.com
Recommended after applying

Job Details

About Stitch Fix

Stitch Fix (NASDAQ: SFIX) is a leading online personal styling service that pairs expert stylists with best-in-class AI to help clients discover styles that fit perfectly. Founded in 2011 and headquartered in San Francisco, Stitch Fix is known for leveraging exclusive and national brands to offer personalized styling without the hassle of traditional shopping.

About The Role

The Client Support BPO Associate is pivotal in maintaining operational efficiency and delivering exceptional client service through outsourced teams. Reporting directly to the Client Support BPO Manager, you will provide crucial administrative support, manage multiple tasks efficiently, and ensure high-quality service delivery.

  • Analyze trends and coach BPO agents.
  • Develop and maintain Standard Operating Procedures (SOPs).
  • Advocate for strong BPO relationships and communication.
  • Participate in vendor Weekly Business Reviews.
  • Consult on cross-functional projects and process improvements.

About The Team

The Client Support Team prioritizes exceptional client experiences by delivering easy, helpful, and personalized services. The team collaborates with cross-functional groups and focuses on continuous improvement and innovation. You will work alongside client-focused professionals to solve issues creatively and efficiently.

What You'll Bring

  • Over 5 years of experience in client-facing roles.
  • Strong organizational skills and attention to detail.
  • Ability to operate autonomously and handle multiple priorities.
  • Experience with continuous improvement and trend analysis.
  • Familiarity with project management tools like Asana.
  • Willingness to work non-standard business hours, including evenings, weekends, and holidays.

Compensation and Benefits

This remote role in the USA offers a competitive salary aligned with factors including professional background, experience, and location. Benefits include medical, dental, vision, and more.

Key skills/competency

Client Support, BPO Operations, Trend Analysis, SOP Development, Process Improvement, Relationship Management, Cross-functional Collaboration, Continuous Improvement, Project Management, Communication

Apply without a personalized resume

How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to client support and BPO roles.
  • Highlight relevant skills: Emphasize trend analysis, SOP development, and project management.
  • Research Stitch Fix: Understand their culture, mission, and recent initiatives.
  • Prepare for behavioral interviews: Be ready with examples of problem-solving and team collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review project management tools like Asana.
Study SOP creation best practices.
Analyze data trends using analytical tools.
Familiarize with client support software.

Behavioral Questions

Describe handling high-pressure client issues.
Explain a time you improved team processes.
Discuss managing multiple priorities simultaneously.
Share an example of effective cross-team collaboration.

Frequently Asked Questions