Background Screening Researcher

Job Summary: Background Screening Researcher

Command Investigations is seeking a highly organized and detail-oriented individual to join their team as a Background Screening Researcher. This remote role involves managing background report orders, conducting a variety of background checks, verifying candidate information, and ensuring accuracy and compliance in final reports. The ideal candidate will possess excellent problem-solving skills, professional communication abilities, and experience with data entry and computer applications. Knowledge of the Fair Credit Reporting Act (FCRA) is highly preferred.

Key Responsibilities

• Manage incoming background report orders and prioritize tasks efficiently.
• Process and review background search results, including criminal, driver, substance abuse, and verifications.
• Conduct criminal background checks using various systems, public access interfaces, and vendor resources.
• Contact employers, personal and professional references, and educational institutions to verify candidate-provided information.
• Perform data entry to document search results accurately.
• Conduct additional non-criminal and non-verification background screening searches as needed.
• Review background report components for completeness, accuracy, and compliance before finalizing reports.
• Assist in generating and managing client and company background report metrics.
• Support with tasks such as client and vendor communications, onboarding new customers, and implementing system or client change requests.

Required Qualifications

• Proficiency in navigating multiple computer applications with speed and accuracy.
• Strong persistence and effective probing skills.
• Ability to quickly and accurately document information.
• Excellent judgment and ability to report accurate findings.
• Problem-solving and analytical skills for resolving complex issues.
• Strong organizational skills with the ability to multitask and maintain high attention to detail.
• Typing speed of 40 words per minute or more.
• Solid grammar and spelling accuracy.
• High school diploma or equivalent experience.
• Proficiency in data collection and computer applications.
• Previous data entry experience.
• Professional verbal and written communication skills.
• Exceptional active listening skills with the ability to accurately capture and document information.

Preferred Qualifications

• Experience in the background screening industry.
• Knowledge of the Fair Credit Reporting Act (FCRA) as it applies to employment screening.
• PBSA (Professional Background Screening Association) Basic or Advanced Certification.

Key Skills/Competency

• Background Checks
• Data Verification
• Compliance Management
• Report Generation
• Client Communication
• Problem Solving
• Data Entry
• FCRA Knowledge
• Organizational Skills
• Analytical Thinking