Application Support
@ Lensa

Hybrid
$80,000
Hybrid
Full Time
Posted 12 hours ago

Your Application Journey

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XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @cai.io
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Job Details

Overview

The Application Support role at Application Support is with CAI, a global technology services firm generating over $1 billion in annual revenue. This full-time, remote position is part of the Philippines-based Application Support Center supporting the Oracle Hospitality Cruise (OHC) system.

What You’ll Do

  • Provide Tier 2 and Tier 3 support for OHC and related applications.
  • Troubleshoot complex technical issues using structured methodologies.
  • Manage incidents and participate in major incident voice calls and chats.
  • Communicate with shipboard IT teams and document resolutions.
  • Collaborate with global teams and contribute to knowledge base articles.

What You’ll Need

  • Associate’s or bachelor’s degree in computer science, IT, or related field.
  • Strong analytical and problem-solving skills with critical thinking.
  • Excellent written and verbal English communication skills.
  • Willingness to work 24/7 shifts including weekends.

Preferred Qualifications

  • Experience with enterprise applications or IT support environments.
  • Familiarity with incident management tools and processes.
  • Exposure to hospitality or travel industry systems.

Additional Information

This remote role is supported by a dedicated team committed to ensuring system stability and prompt incident resolution. Accommodation inquiries should be directed to application.accommodations@cai.io.

Key skills/competency

Application Support, Oracle Hospitality, troubleshooting, incident management, critical thinking, technical support, IT, communication, analytical skills, knowledge base

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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize Resume: Tailor skills to support analyst responsibilities.
  • Highlight Experience: Emphasize technical and troubleshooting backgrounds.
  • Review CAI Info: Understand CAI's global tech service approach.
  • Prepare for Shifts: Showcase flexibility for 24/7 support.

📝 Interview Preparation Advice

Technical Preparation

Review Oracle Hospitality documentation thoroughly.
Practice troubleshooting and incident management scenarios.
Familiarize with ServiceNow ticketing system.
Study CompTIA troubleshooting methodologies.

Behavioral Questions

Describe a high-pressure incident resolution.
Explain team communication during crises.
Share problem-solving examples from past roles.
Discuss adaptability in a remote environment.

Frequently Asked Questions