Administrative Assistant

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an Administrative Assistant to provide support to our leadership team. As an Administrative Assistant, you will perform a variety of administrative and clerical tasks. This is an excellent job with many learning and advancement opportunities.

The ideal candidate for this role should have an excellent command of the English language, be highly organized and reliable, and have a strong work ethic and attention to detail. Prior administrative experience is recommended but not required.

Position Responsibilities

• Perform a variety of administrative duties
• Answer emails and phone calls
• Provide real-time scheduling support by booking appointments and preventing conflicts
• Create content to post on the company's Social Media Channels
• Prepare presentations according to the instructions given
• Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations
• Maintain polite and professional communication via phone, e-mail, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Handle sensitive information in a confidential manner

Candidate Qualifications

We encourage all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated and dedicated.

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time management skills and ability to multi-task and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

Compensation Details & Benefits

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

Must be authorized to work in the country where the job is based. Subject to the program and location of the position. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Key skills/competency

• Administrative Support
• Scheduling
• Communication
• Organization
• Presentation Preparation
• Social Media Content
• Travel Arrangements
• Confidentiality
• Microsoft Office
• Time Management