Administrative Assistant

Position Overview

As an Administrative Assistant at MCI, you will be an integral part of a fast-growing, tech-enabled business services company. MCI, a leader in Customer Experience (CX) and Business Process Outsourcing (BPO), offers a dynamic environment where you can build a meaningful career. This role involves providing essential administrative and clerical support to the leadership team, with ample opportunities for learning and advancement.

The ideal candidate is highly organized, reliable, possesses a strong work ethic, attention to detail, and an excellent command of the English language. While prior administrative experience is recommended, it is not strictly required. This is a full-time, entry-level position located remotely in Florida, USA.

Position Responsibilities

As an Administrative Assistant, your key responsibilities will include:

• Performing a variety of administrative duties.
• Answering emails and phone calls promptly and professionally.
• Providing real-time scheduling support, including booking appointments and resolving conflicts.
• Creating engaging content for the company's Social Media Channels.
• Preparing presentations based on given instructions.
• Making comprehensive travel arrangements (flights, cars, hotels, restaurants).
• Maintaining polite and professional communication across all channels (phone, email, mail).
• Anticipating the needs of others to ensure a seamless and positive experience.
• Handling sensitive information with the utmost confidentiality.

Candidate Qualifications

MCI encourages all positive, driven, and confident applicants to apply. Ideal candidates for the Administrative Assistant position are highly motivated and dedicated, meeting the following qualifications:

• A High School Diploma or equivalent.
• Exceptional time management skills and proven ability to multi-task and prioritize work effectively.
• Strong attention to detail.
• Excellent organizational and planning skills.
• Working knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• A wired, high-speed internet connection (Download speed of 20Mbps+).
• Ability to type swiftly and accurately (20+ words a minute).
• 1 year of experience preferred, but not strictly required.

Compensation & Benefits

MCI values your contributions and offers a competitive compensation and benefits package designed to grow with you. Starting compensation is based on experience, complemented by a variety of benefits and incentives that support and reward team members.

Benefits include:

• Paid Time Off and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 60 days, and MEC medical plans after 30 days.
• Retirement Savings programs.
• Disability and Life Insurance options.
• Supplemental Accident and Critical Illness Insurance.
• Significant Career Growth opportunities through internal promotions.
• Paid Training to develop new skills.
• A fun, engaging, team-oriented work environment.
• Casual Dress Code.

Key skills/competency

• Administrative Support
• Office Management
• Scheduling
• Communication Skills
• Microsoft Office Suite
• Data Entry
• Time Management
• Organizational Skills
• Confidentiality
• Social Media Content