Senior Product Manager, Pet Claims Experience
Lemonade · Tel Aviv-Yafo, Tel Aviv District, Israel
- On site
- Full-time
- $150,000 / year
- Tel Aviv-Yafo, Tel Aviv District, Israel
Job highlights
- Own end-to-end pet insurance claims journey.
- Drive automation and AI-powered experiences.
- Translate strategy into product requirements.
- Partner with cross-functional teams.
- Requires 5+ years in fast-growing companies.
About the role
What You’re Applying For
We're looking for a Senior Product Manager to help build the next generation of pet insurance at Lemonade. You'll own the end-to-end claims journey for pet owners - balancing what customers actually feel with what the operation needs to scale - driving automation, shipping AI-powered experiences, and setting a new standard for what claims can feel like.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
- Own the full pet claims journey, from first notice of loss to resolution, and raise the bar on what that experience can be
- Design and ship automation solutions that reduce manual work, scale Customer Ops, and move the efficiency needle in a meaningful way
- Put GenAI and LLMs to work using Lemonade's internal AI tooling to rethink what's possible in claims handling
- Translate product strategy into sharp requirements and prototypes that reflect Lemonade's brand, mission, and customer needs
- Partner with designers, engineers, data analysts, and Customer Ops stakeholders to ship end-to-end product improvements
- Identify gaps, prioritize ruthlessly, and bring creative solutions that expand what our product can do
What you'll need
- At least 5 years of product management experience at a startup or fast-growing company - a must
- A track record of untangling complex processes and finding the clearest path through them
- Strong UX instincts with an eye for detail and an ability to hold the big picture at the same time
- Experience automating manual processes - a big plus
- A data-driven, analytical approach to decisions and prioritization
- Top-notch written and verbal communication skills in English
- Experience leading small, agile teams
- A genuine drive to keep learning - you read constantly and love sharing what you find
- Enthusiasm for AI and a real commitment to growing alongside these tools as they evolve
- Ready to work in an office environment most days of the week
Things to know…
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
Key skills/competency
- Product Management
- Pet Insurance
- Claims Experience
- Automation
- AI/GenAI/LLMs
- Product Strategy
- UX Design
- Agile Teams
- Data Analysis
- Customer Operations
Skills & topics
- Product Management
- Pet Insurance
- Claims
- AI
- GenAI
- Automation
- Product Strategy
- UX
- Startup
- Fast-growing company
- Senior Product Manager
- Customer Experience
How to get hired
- Tailor your resume: Highlight your product management experience in fast-growing companies and your success in automating complex processes.
- Showcase AI enthusiasm: Emphasize your experience with AI, GenAI, and LLMs, and your commitment to learning these technologies.
- Quantify achievements: Provide specific examples of how you've improved efficiency, scaled operations, or enhanced customer experiences through product initiatives.
- Prepare for interviews: Be ready to discuss your approach to product strategy, prioritization, and working with agile teams, with a focus on data-driven decisions.
- Demonstrate drive and adaptability: Share examples of how you've overcome challenges, moved fast, and pivoted based on insights.
Technical preparation
Study AI, GenAI, and LLM capabilities.,Familiarize with product management frameworks.,Review automation and scaling strategies.,Understand UX principles and best practices.
Behavioral questions
Describe a complex process you untangled.,How do you balance customer needs and operations?,Share an AI product you're excited about.,How do you prioritize ruthlessly?
Frequently asked questions
- What specific AI tools or platforms does Lemonade use for its AI-first approach in pet claims?
- Lemonade leverages its internal AI tooling, including GenAI and LLMs, to reimagine claims handling. While specific platform names aren't disclosed, the focus is on integrating these advanced technologies to drive automation and enhance the customer experience. Candidates are expected to be enthusiastic about learning and growing with these evolving tools.
- How does Lemonade balance customer experience with operational scalability in the pet claims process?
- Lemonade seeks a Senior Product Manager who can balance customer needs with operational requirements. This involves designing automation solutions to scale Customer Operations and reduce manual work, ensuring efficiency while maintaining a high standard of customer care throughout the claims journey.
- What kind of 'complex processes' should a Senior Product Manager be prepared to untangle at Lemonade?
- The role involves untangling the end-to-end claims journey for pet owners, which includes processes from the first notice of loss to resolution. This requires identifying gaps, prioritizing solutions, and optimizing workflows to improve efficiency and customer satisfaction, particularly within the context of insurance claims.
- Does Lemonade require previous experience in the insurance industry for the Senior Product Manager role?
- While not explicitly stated as a requirement, the job description emphasizes experience in startups or fast-growing companies and a track record of untangling complex processes. Experience in a regulated industry like insurance could be beneficial but the core requirement is strong product management skills and adaptability.
- How important is in-office work for this Senior Product Manager position at Lemonade?
- The job description explicitly states candidates should be 'Ready to work in an office environment most days of the week.' This indicates a preference for an on-site or hybrid work arrangement, with a significant portion of time expected to be spent in the office.
- What does Lemonade mean by 'efficiency that keeps standards high while moving fast'?
- This phrase highlights Lemonade's operational philosophy. It means implementing processes and solutions that allow for rapid development and iteration without compromising the quality of service or product. For a Senior Product Manager, this translates to shipping impactful features quickly while ensuring they meet high standards of user experience and operational effectiveness.