Time & Pay Solutions Specialist

Time & Pay Solutions Specialist at Leidos

Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join our Corporate Payroll team. In this role, you will be responsible for providing support related to timesheet and payroll customer service, audit requests, status reporting, special projects, and other duties as assigned.

Primary Responsibilities

• Assist employees with timesheet questions including recording of hours which may be confidential in nature.
• Perform timecard corrections in the system of varying complexity.
• Provide appropriate timesheet and payroll information to Human Resources/Legal when necessary.
• Assist employees with creating paper correcting timesheets when needed.
• Recommend actions to resolve timesheet discrepancies.
• Ability to review and analyze pay data and resolve pay related questions.
• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Other duties as assigned.

Required Qualifications

• High School diploma and 2+ years’ timesheet administration or time charging experience in a defense contracting industry.
• Excellent communication skills.
• Strong Microsoft Office experience a must.
• Ability to work overtime when special projects occur.
• Strong working knowledge of time charging and payroll policies and procedures to ensure adherence to Company Policy and Federal Labor Laws.
• Deadline oriented and ability to multi-task.
• Proven working experience in providing customer phone support.
• Working knowledge of helpdesk software, databases, and remote control.
• Strong client-facing and communication skills.
• US citizenship is required and able to obtain security clearance as needed.
• Able to work US East Coast hours.

Desired Qualifications

• The ability to complete assignments independently.
• Good written and oral communications skills.
• Must be resourceful to find answers to questions.

Key skills/competency

• Timesheet Administration
• Payroll Processing
• Customer Service
• Federal Labor Law Compliance
• Data Analysis
• Helpdesk Support
• Microsoft Office Suite
• Problem Resolution
• Defense Contracting Industry Knowledge
• Communication Skills