ServiceNow Intern
Leidos · United States
- Hybrid
- Full-time
- $50,000 / year
- United States
Job highlights
- Support ServiceNow initiatives like ITSM, ITOM, and CMDB.
- Customize and configure ServiceNow workflows and scripts.
- Collaborate on IT process improvements and automation.
- Gain experience with ITIL best practices and platform updates.
- Ideal for students in tech or engineering fields.
About the role
ServiceNow Intern at Leidos
As a ServiceNow Intern, you will have the opportunity to support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge, Discovery and Now Assist initiatives and gain valuable experience working on a variety of projects within our ServiceNow environment. You will work closely with very experienced professionals to learn the ins and outs of ServiceNow, assist with platform customization, configuration, and integration, and help improve IT processes through automation and ServiceNow best practices.
Primary Responsibilities
- Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog
- Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members
- Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs
- Create / update catalog items including modifying workflows / flows
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform
- Assist with data integration and migration tasks between ServiceNow and other systems
- Document process flows, workflows, and other technical specifications for ServiceNow configurations
- Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes
- Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates
Basic Qualifications
- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively within a team
- A passion for learning and growing in the field of IT Service Management
- US citizenship
Preferred Qualifications
- Familiarity with ServiceNow platform
- ServiceNow “on demand” training
- Knowledge of: GlideRecord/GlideSystem, Client Scripts, Business Rules, Script Includes(server-side), AJAX(GlideAjax), AngularJS(for Service Portal)
- Prior Help Desk experience to aid in troubleshooting is a plus, but not required
- Personal interest in ServiceNow and/or interest in starting a career as a ServiceNow professional
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay Range
Pay Range $40,300.00 - $72,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Key skills/competency
- ServiceNow Intern
- ITSM
- ITOM
- ITAM
- CMDB
- IRM
- Change Management
- Incident Management
- Problem Management
- Knowledge Management
Skills & topics
- ServiceNow
- Intern
- ITSM
- ITOM
- ITAM
- CMDB
- IRM
- Change Management
- Incident Management
- Problem Management
- Knowledge Management
- Discovery
- Now Assist
- Computer Science
- Information Technology
- Engineering
- ITIL
- ServiceNow Configuration
- ServiceNow Customization
- ServiceNow Integration
- Automation
- Scripting
- GlideRecord
- Client Scripts
- Business Rules
- Script Includes
- AJAX
- AngularJS
- Service Portal
- Help Desk
- US Citizenship
How to get hired
- Tailor your resume: Highlight relevant coursework, projects, and any ServiceNow familiarity.
- Showcase passion: Emphasize your interest in IT Service Management and ServiceNow.
- Prepare for technical questions: Review basic ServiceNow concepts and preferred qualifications.
- Demonstrate teamwork: Be ready to discuss collaborative projects and communication skills.
- Research Leidos: Understand their mission and how this internship contributes.
Technical preparation
Review basic ServiceNow modules and functionalities.,Understand ITIL principles and ITSM processes.,Practice coding for JavaScript (Client Scripts, Business Rules).,Familiarize with Service Catalog concepts.
Behavioral questions
Describe a challenging technical problem you solved.,How do you collaborate effectively in a team?,Tell me about your passion for IT Service Management.,How do you approach learning new technologies?
Frequently asked questions
- What are the primary responsibilities of a ServiceNow Intern at Leidos?
- As a ServiceNow Intern at Leidos, you will assist with implementing and configuring ServiceNow modules like Incident and Change Management, support customization of workflows and scripts, participate in testing and troubleshooting, and help create/update catalog items. You'll also collaborate with teams, assist with data integration, document technical specifications, and develop knowledge of ITIL best practices and ServiceNow updates.
- What are the basic qualifications for the ServiceNow Intern position at Leidos?
- To be considered for the ServiceNow Intern role at Leidos, you must be currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field. You'll also need strong analytical and problem-solving skills, excellent communication abilities, the capacity to work both independently and collaboratively, a passion for IT Service Management, and US citizenship.
- What preferred qualifications would make a candidate stand out for the ServiceNow Intern role?
- Preferred qualifications for the ServiceNow Intern position include familiarity with the ServiceNow platform, completion of ServiceNow 'on demand' training, and knowledge of specific ServiceNow development aspects like GlideRecord, Client Scripts, Business Rules, and AngularJS for Service Portal. Prior Help Desk experience or a personal interest in ServiceNow and a career in IT Service Management are also beneficial.
- What is the expected pay range for the ServiceNow Intern position at Leidos?
- The pay range for the ServiceNow Intern position at Leidos is between $40,300.00 and $72,850.00 annually. Please note that this is a general guideline, and the final compensation will depend on various factors such as job responsibilities, education, experience, skills, and internal equity.
- How can I ensure my application is noticed for the ServiceNow Intern role at Leidos?
- To enhance your application for the ServiceNow Intern role, tailor your resume to highlight relevant technical skills and academic achievements. Clearly express your enthusiasm for ServiceNow and IT Service Management, and be prepared to discuss how your skills align with Leidos' mission and the internship's responsibilities during the interview process.
- Is this ServiceNow Intern position remote?
- The job posting includes '#Remote', indicating that the ServiceNow Intern position at Leidos is likely a remote opportunity. However, it's always best to confirm the specific work arrangement during the application or interview process.