Senior IT Infrastructure Manager
Leidos · United States
- Hybrid
- Full-time
- $166,000 / year
- United States
Job highlights
- Lead IT infrastructure operations for SEC contract.
- Manage server, storage, messaging, and remote access.
- Oversee Tier 2/3 support and incident response.
- Drive risk management and service improvement.
- Lead multi-discipline technical teams.
About the role
Senior IT Infrastructure Manager
The Senior IT Infrastructure Manager leads end-to-end delivery of infrastructure operations supporting the SEC ISS2 contract and SEC OIT mission objectives. This role is accountable for reliable, secure operations across enterprise server, storage, messaging, and remote access services in hybrid on-premises and cloud environments. The manager oversees Tier 2 and Tier 3 support, incident response, and root-cause-driven service restoration in alignment with operational performance requirements. The position drives risk management, governance, and continuous service improvement to sustain availability, resilience, and user productivity.
Primary Responsibilities
Infrastructure Service Delivery Leadership
- Lead service delivery for all IT infrastructure operations, including server and storage management, messaging support, and remote access services.
- Direct operations across data center, cloud, and remote environments to maintain service availability, performance, and continuity.
- Ensure infrastructure services are executed in accordance with ISS contract objectives, SEC standards, and established service levels.
- Coordinate production changes, maintenance windows, and release support to reduce operational disruption.
Incident, Problem, and Escalation Management
- Manage Tier 2 and Tier 3 troubleshooting and escalation for complex infrastructure incidents and service degradations.
- Lead incident response activities, service restoration, and cross-team coordination during operational events.
- Oversee root cause analysis and corrective actions to prevent recurrence and improve long-term stability.
- Analyze incident trends and recurring issues to prioritize remediation and strengthen problem management outcomes.
Team Leadership and Cross-Functional Coordination
- Manage multi-discipline technical teams responsible for infrastructure operations and support delivery.
- Set priorities, assign resources, and enforce accountability for quality, timeliness, and operational outcomes.
- Collaborate with service desk, engineering, cybersecurity, and program leadership to resolve dependencies and delivery risks.
- Provide operational status, risk reporting, and performance updates to stakeholders and contract leadership.
Risk, Compliance, and Service Improvement
- Perform risk analysis and risk management for infrastructure services, including operational and continuity risks.
- Drive IT service improvement initiatives focused on reliability, response effectiveness, and customer experience.
- Ensure operational documentation and activities support compliance, audit readiness, and governance expectations.
- Support contingency and continuity planning activities by integrating lessons learned and recovery requirements into operations.
Required Qualifications
- US Citizenship/Work Authorization: Must meet contract requirements.
- Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
- Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).
- Required Certification: PMP Certification or equivalent.
Experience
- 8+ years of experience managing and leading delivery of IT infrastructure operations.
- Experience managing multi-discipline technical teams in enterprise IT environments.
Technical Skills
- IT infrastructure operations leadership across server, storage, messaging, and remote access domains.
- Tier 2 and Tier 3 troubleshooting, escalation management, and incident response.
- Root cause analysis (RCA), risk analysis/management, and IT service improvement.
- Service delivery management for enterprise infrastructure operations.
Preferred Qualifications
- Experience supporting SEC or other U.S. federal civilian agency IT operations.
- ITIL 4 certification and practical experience with incident/problem/service level management.
- Experience in hybrid infrastructure operations supporting on-premises and cloud platforms (e.g., Microsoft 365 GCC, Azure, AWS).
- Experience with enterprise storage and virtualization operations (e.g., NetApp, VMware, backup/disaster recovery tooling).
- Experience supporting FISMA/NIST-aligned controls, audit remediation, and zero-trust implementation efforts.
- ITIL 4 Foundation
- CISSP (or Security+)
- Microsoft Certified: Azure Administrator Associate
Work Environment / Other
- Operational Support: May require participation in on-call or surge support activities depending on operational needs.
- Location: Telework
- Travel: As required per contract direction with preferred candidates within 200 miles of Washinton, DC.
Key skills/competency
- Senior IT Infrastructure Manager
- IT Infrastructure Operations
- Server Management
- Storage Management
- Messaging Support
- Remote Access Services
- Incident Response
- Root Cause Analysis
- Team Leadership
- Risk Management
Skills & topics
- Senior IT Infrastructure Manager
- IT Operations
- Server Management
- Storage Management
- Messaging Support
- Remote Access
- Incident Response
- Root Cause Analysis
- Team Leadership
- Risk Management
- Cloud Operations
- Hybrid Infrastructure
- PMP
- ITIL
- CISSP
- Federal IT
- SEC
- Leidos
- Public Trust Clearance
- Telework
How to get hired
- Tailor your resume: Highlight your 8+ years of IT infrastructure management experience and team leadership. Emphasize PMP certification and relevant technical skills like server, storage, and cloud operations.
- Showcase SEC experience: If you have prior experience with SEC or federal civilian agencies, make sure it's prominent. Mention familiarity with hybrid cloud and specific technologies like VMware or Azure.
- Address clearance and citizenship: Clearly state your US citizenship and ability to obtain a SEC Public Trust clearance. This is a critical requirement.
- Prepare for technical questions: Be ready to discuss your experience with incident response, root cause analysis, risk management, and managing enterprise infrastructure in hybrid environments.
- Understand Leidos culture: Research Leidos' mission-driven approach and their commitment to innovation. Align your answers with their values of outthinking, outbuilding, and out-pacing the status quo.
Technical preparation
Master hybrid cloud and on-premise infrastructure.,Practice incident response and root cause analysis.,Familiarize with enterprise storage and virtualization.,Review FISMA/NIST controls and zero-trust.
Behavioral questions
Describe leading a major infrastructure incident response.,How do you manage and motivate technical teams?,Explain your approach to risk management in IT.,Give an example of a service improvement initiative.
Frequently asked questions
- What are the key responsibilities for a Senior IT Infrastructure Manager at Leidos supporting the SEC contract?
- As a Senior IT Infrastructure Manager for Leidos supporting the SEC contract, you will lead end-to-end IT infrastructure operations, including server, storage, messaging, and remote access services. This involves managing Tier 2/3 support, incident response, root cause analysis, risk management, and leading multi-discipline technical teams in hybrid environments. A strong focus is placed on ensuring reliable, secure, and continuous service delivery aligned with contract objectives and SEC standards.
- What technical skills are most critical for this Senior IT Infrastructure Manager role at Leidos?
- Critical technical skills for this role include leadership in IT infrastructure operations across server, storage, messaging, and remote access domains. You'll need strong capabilities in Tier 2 and Tier 3 troubleshooting, escalation management, and incident response. Experience with root cause analysis, risk analysis/management, and driving IT service improvement for enterprise infrastructure operations is also essential.
- Does Leidos require specific certifications for the Senior IT Infrastructure Manager position?
- Yes, Leidos requires a PMP Certification or equivalent for this Senior IT Infrastructure Manager role. Additionally, preferred qualifications include ITIL 4 Foundation, CISSP (or Security+), and Microsoft Certified: Azure Administrator Associate, which can significantly strengthen your application.
- What level of experience is needed to be considered for the Senior IT Infrastructure Manager role at Leidos?
- Leidos is looking for candidates with a minimum of 8 years of experience managing and leading the delivery of IT infrastructure operations. Experience managing multi-discipline technical teams within enterprise IT environments is also a key requirement.
- What are the clearance and citizenship requirements for the Senior IT Infrastructure Manager position at Leidos?
- To be considered for this Senior IT Infrastructure Manager role at Leidos, you must be a U.S. citizen or have current work authorization. Additionally, you must be able to obtain and maintain a SEC Public Trust clearance, or a higher clearance if required by the contract.
- Is this a remote position, and what is the expected travel for the Senior IT Infrastructure Manager at Leidos?
- This Senior IT Infrastructure Manager position is designated as Telework. While the role is remote, travel may be required as per contract direction. Preferred candidates would be located within 200 miles of Washington, DC, likely to facilitate occasional necessary travel or on-site support.