Technical Account Manager (TAM)
Legion Technologies · Bengaluru, Karnataka, India
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- Hybrid
- Full-time
- ₹1,500,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage technical relationships with key customers.
- Provide expert product guidance and optimization.
- Facilitate and oversee technical issue resolution.
- Drive feature adoption and customer success.
- Serve as a trusted advisor for strategic alignment.
About the role
Technical Account Manager
As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.
The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation. The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.
Key Responsibilities
Named Technical Contact
- Serve as the dedicated technical resource for assigned customer accounts
- Partner with customer System Administrators to understand business processes, workflows, and system configurations
- Maintain deep familiarity with each customer's environment, priorities, and use cases
Product Expertise & Consultation
- Act as a product expert, providing guidance, best practices, and technical consultation
- Translate customer business needs into system configuration and optimization recommendations
- Support customers in understanding platform capabilities, limitations, and tradeoffs
Issue Facilitation & Support Oversight
- Provide oversight and coordination for customer support tickets
- Own or directly manage highly technical or complex issues as needed
- Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
- Analyze support trends and proactively address recurring issues
Readiness & Enablement Management
- Ensure customers are prepared for and leveraging new product features
- Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
- Partner with customers to drive feature adoption aligned to their business goals
Trusted Advisor & Relationship Management
- Run a regular cadence of customer meetings to review: Open workstreams and initiatives, Support ticket status and analysis, New questions and technical needs, Open and prioritized issues, Action items and next steps
- Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
- Advocate for customer needs internally and provide feedback to Product and Engineering teams
You will do well in this role if you…
- Become a trusted advisor to customers, hyper-focused on quality and successful adoption
- Always strive to provide exceptional customer experience
- Are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
- Build positive relationships with peers while working remotely with others across geographies and cultures
- Listen continuously, learning from others and leveraging input
- Possess unquestionable integrity, credibility, and character, proactively demonstrating high moral and ethical behavior
- Constantly improve your own work methods
- Commit to the sustainability/scalability of Legion solutions
- Work well as a self-starter in a fluid work environment with limited resources
- Are a career-driven individual looking to grow in a fast-paced startup
Requirements and Qualifications
- 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
- Experience in managing multiple stakeholders and projects with competing priorities
- Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it's a software, configuration, or user error
- Bachelor's degree or equivalent experience
- Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
- Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)
Preferred Qualifications and Skills
- Workforce management (WFM) consulting and integration experience
- 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
- Proven ability to manage changes for business growth minimizing disruption
- Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
- Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)
ABOUT LEGION
Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.
Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously.
Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.
If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.
BACKGROUND AND OPPORTUNITY
There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously.
Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.
For more information, visit https://legion.co
COMPENSATION & BENEFITS
At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data.
We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.
Benefits include, but are not limited to:
- Health Benefits
- Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch at Legion
Key skills/competency
- Technical Account Management
- Customer Relationship Management
- Product Expertise
- Issue Resolution
- Client Success
- Workforce Management
- Integration Platforms
- Stakeholder Management
- Technical Consultation
- Problem-Solving
Skills & topics
- Technical Account Manager
- Customer Success
- Workforce Management
- SaaS
- Client Relationship Management
- Technical Support
- Product Expertise
- Integration Platforms
- Issue Resolution
- Bangalore Jobs
How to get hired
- Tailor your resume: Highlight your 3+ years of Technical Account Management experience, especially with workforce management solutions and integration platforms like Workato.
- Showcase technical aptitude: Emphasize your problem-solving skills, root cause analysis capabilities, and ability to communicate technical concepts to non-technical audiences.
- Demonstrate relationship skills: Detail your experience managing multiple stakeholders, building rapport, and acting as a trusted advisor.
- Prepare for hybrid work: Be ready to discuss your experience working effectively in a hybrid environment and collaborating across geographies.
- Research Legion: Understand their mission to 'turn hourly jobs into good jobs' and their AI-native workforce management platform.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Technical Account Manager at Legion Technologies?
- As a Technical Account Manager (TAM) at Legion Technologies, you'll be the dedicated technical point of contact for assigned customers. Your core responsibilities include understanding customer business processes, providing expert product guidance, facilitating issue resolution, managing readiness for new features, and serving as a trusted advisor to ensure customers maximize value from the platform.
- What technical skills are essential for the Technical Account Manager role at Legion?
- Essential technical skills include a strong understanding of integration platforms like Workato, Dell Boomi, Jitterbit, or SnapLogic. You'll also need robust root cause diagnostic capabilities, the ability to analyze customer-reported problems, and experience configuring software. Familiarity with workforce management solutions is highly preferred.
- How does Legion Technologies approach compensation and benefits for this Technical Account Manager position?
- Legion Technologies offers competitive compensation and benefits packages. Pay is determined using local, national, and industry-specific survey data, considering factors like location, experience, education, and specialized skills. Benefits include health benefits, paid time off, parental leave, equity, and wellness reimbursements.
- What is the work arrangement for the Technical Account Manager role at Legion Technologies?
- This is a hybrid position located in Bangalore, India. While the job description mentions a hybrid employer in Bucharest, Romania, the specified location for this role is Bangalore, India, indicating a hybrid work model is expected.
- What kind of experience is Legion Technologies looking for in a Technical Account Manager candidate?
- Legion Technologies is seeking candidates with at least 3 years of Technical Account Management experience, or equivalent experience in implementing and configuring workforce management solutions. Experience managing multiple stakeholders and projects, along with strong interpersonal and English communication skills, is crucial.
- How does Legion Technologies foster career growth for its employees?
- Legion Technologies emphasizes career growth within a fast-paced, entrepreneurial, and collaborative environment. Employees have the opportunity to grow their skills, work closely with experienced executives, and contribute significantly to the company's mission. The company is recognized for its innovation and backed by prominent investors, suggesting a dynamic growth trajectory.