Senior Consultant

Senior Consultant at Legion Technologies

As a Legion Senior Consultant, you will lead the evolution of our implementation methodology, constantly learning from our experiences. This individual contributor role focuses on guiding customers to implement well-designed workforce management solutions that significantly streamline operational efficiency. During the implementation phase, you will be responsible for configuring, testing, delivering the system, and supporting customer training.

Responsibilities and Duties

Sr. Consultant Core Activities

• Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions.
• Manage multiple concurrent enterprise projects, leading all implementation project phases.
• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success.
• Configure Legion products according to the solution blueprint.
• Provide configuration reviews and configuration knowledge transfers to the customer.
• Assist customers with software testing, data loads, and system initialization activities.
• Deliver live customer training, including training the trainer for administrators and store managers.
• Lead and facilitate discussions and workshops with the customer.
• Oversee configuration documents, tools, and methodologies, such as solution blueprints and enterprise configuration worksheets.
• Define, manage, and deliver on customer expectations throughout the implementation process.
• Work with internal Legion teams to ensure implementation timelines and support SLAs are met.
• Advocate for customer needs within Legion to ensure continuous product improvement.
• Be familiar with compliance and labor laws and their impact on customers.
• Complete ongoing education to develop skills and knowledge in industry trends, technology, and the Legion product.

Customer Centric Consulting

• Provide leading practices to ensure customers maximize the value of their Legion solution.
• Actively set and manage customer expectations.
• Continually acquire knowledge about our customers and solutions to grow adoption.
• Comfortably communicate in demanding situations, internally and externally, with all levels of colleagues and peer groups to support problem-solving and planning.

Consulting Practices

• Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology.
• Define consulting leading practices and create a strategy that may include product certification and consultant training.
• Work with Operations and Solution Architecture to support a Center of Excellence to improve organizational performance, maintain consulting standards, and establish a document repository, governance, and coaching space.
• Understand and prevent scope creep.
• Use Legion project management tools to manage configuration tasks.

Product Expertise

• Act as a product expert in core Legion modules.
• Maintain core product expertise for end users and configuration.
• Grow product knowledge through regular release training.
• Communicate upcoming release themes and dates to the customer.
• Identify, report, and prioritize bugs and enhancements.

You Will Do Well In This Role When You…

• Become a trusted advisor to customers, hyper-focused on quality and successful adoption.
• Have a passion for helping customers adopt new AI technology.
• Accept personal responsibility for the quality and timeliness of work.
• Set personal objectives that meet organizational needs.
• Are technical-focused with analytical and problem-solving skills, able to describe technical configurations to non-technical audiences.
• Build positive relationships with peers while working remotely on projects executed across geographies and cultures.
• Listen continuously, learning from others and leveraging input.
• Possess unquestionable integrity, credibility, and character, proactively demonstrating high moral and ethical behavior.
• Constantly improve your work methods to gain state-of-the-art agile skills.
• Commit to the sustainability/scalability of configurations at Legion.
• Work well as a self-starter in a fluid work environment with limited resources.
• Are a career-driven individual looking to grow in a fast-paced startup.
• Enjoy delivering effective and engaging training to customers.
• Use organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track with the project plan.
• Can understand a customer's requirement and translate that into an actionable configuration of software.

Required Skills and Qualifications

• 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success.
• Bachelor's degree or equivalent experience.
• Highly motivated, enthusiastic team player, driven by delighting customers.
• Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust.
• Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills.

Preferred Qualifications and Attributes

• 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success.
• Workforce management planning experience in a retail environment.
• Experience mentoring and training software implementation Consultants.

Compensation & Benefits

Legion offers a competitive compensation package for the Senior Consultant role, with a base salary range of $130,000 - $160,000, plus bonus and stock equity. Benefits include $0 monthly premium medical, dental, and vision plans (effective day one), a 401k plan, unlimited paid time off and holidays, parental leave, equity, and monthly wellness and lunch reimbursements.

About Legion Technologies

Join Legion's mission to transform hourly jobs into good jobs. We are a remote, mission-driven team dedicated to empowering hourly workers and optimizing labor efficiency through our award-winning, AI-native workforce management platform. Recognized by Inc. 5000 and Forbes' Next Billion Dollar Startups, Legion is backed by leading investors like Norwest Venture Partners and Stripes. We foster a collaborative, fast-paced, and entrepreneurial culture where you can significantly impact our mission.

Key Skills/Competency

• Workforce Management
• SaaS Implementation
• Agile Methodologies
• Customer Success
• AI Technology Adoption
• Solution Design
• Project Management
• System Configuration
• Customer Training
• Client Relationship Management