Box Office- Part-time
Legends Global · Wake Forest, NC
- On site
- Part-time
- $30,000 / year
- Wake Forest, NC
Job highlights
- Provide excellent guest service and first impressions.
- Operate Ticketmaster system for ticket sales.
- Handle will-call tickets and customer inquiries.
- Process cash, check, and credit card payments.
- Work flexible hours including nights and weekends.
About the role
Part-time Box Office Associate
Reports To: Box Office Manager
FLSA Status: Non-Exempt
Summary
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
Essential Duties And Responsibilities
- Provide all guests a positive first impression by offering superior guest service.
- Accurately operate the Ticketmaster computer ticketing system to sell tickets.
- Communicate with guests to locate and deliver will-call tickets.
- Provide information regarding events and facilities both in person and on the telephone.
- Provide superior customer services to all patrons in the facility.
- Accept payments via cash, check or credit card.
- Balance cash drawer at the end of the day.
Qualifications
- Ability to understand and follow instructions.
- Ability to work safely and efficiently with machinery.
- Ability to work with minimum supervision and understand verbal and written instructions.
- Ability to work flexible hours including nights, weekends and holidays based on the event schedule.
Physical Demands
Ability to walk, sit and stand for long periods of time on hard surface floor. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Key skills/competency
- Customer Service
- Ticketmaster System
- Cash Handling
- Communication Skills
- Event Information
- Payment Processing
- Problem Solving
- Attention to Detail
- Teamwork
- Adaptability
Skills & topics
- Box Office Associate
- Customer Service
- Ticket Sales
- Event Staff
- Part-time
- Venue Operations
- Cash Handling
- Ticketmaster
- Guest Services
- Live Events
How to get hired
- Tailor your resume: Highlight customer service and cash handling experience for the Part-time Box Office Associate role.
- Craft a compelling cover letter: Emphasize your enthusiasm for live events and ASM Global's mission.
- Prepare for the interview: Practice answering questions about customer service scenarios and working flexible hours.
- Showcase your skills: Be ready to discuss your experience with ticketing systems like Ticketmaster.
- Follow up professionally: A polite follow-up can reinforce your interest in the position.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Part-time Box Office Associate at Legends Global?
- As a Part-time Box Office Associate at Legends Global, you can expect flexible hours that often include nights, weekends, and holidays, depending on the event schedule. This role requires adaptability to meet the demands of live event operations.
- What specific ticketing system does Legends Global use for its Box Office roles?
- Legends Global utilizes the Ticketmaster computer ticketing system for its Box Office operations. Proficiency or experience with this system is a key requirement for the Part-time Box Office Associate position.
- What kind of customer service skills are important for the Part-time Box Office Associate position?
- For the Part-time Box Office Associate role, strong customer service skills are essential. This includes providing a positive first impression, effectively communicating event and facility information, and handling patron inquiries with professionalism.
- How does ASM Global (Legends Global) support employees with disabilities in Box Office roles?
- ASM Global is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the Part-time Box Office Associate job. They are an Equal Opportunity/Affirmative Action employer.
- What payment methods does the Part-time Box Office Associate need to handle?
- The Part-time Box Office Associate will be responsible for accepting and processing payments via cash, check, and credit card. Balancing the cash drawer at the end of each day is also a key responsibility.
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