Remote Dutch Speaking Customer Service Representative

About the Role

Join Learning & Growth Education Ltd as a Remote Dutch Speaking Customer Service Representative, where empathy, excellence, and innovation are at the core of supporting a global online community. In this vital role, you will create positive digital experiences by providing high-quality, empathetic assistance to users worldwide. You will play a key part in maintaining community trust, ensuring users feel heard, respected, and supported. Enjoy the flexibility of working remotely from anywhere in Greece, experiencing the country's incredible culture and beauty while building your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Requirements

To succeed as a Remote Dutch Speaking Customer Service Representative, candidates must possess:

• Language proficiency:
  • Dutch: C1-C2 level (native or near-native).
  • English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).

Compensation & Benefits

• Competitive Salary: 1,500 euros/month.
• Performance bonus.
• Work schedule: Monday-Sunday, 09:00 - 19:00 (8-hour shifts, 5 days/week, rotating).
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions (remote from anywhere in Greece).

Why Join Us

Be part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. At Learning & Growth Education Ltd, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.

Key skills/competency

• Dutch language proficiency (C1-C2)
• English language proficiency (B2)
• Customer support
• Empathetic communication
• Problem-solving
• Online community management
• Data analysis
• Conflict resolution
• User experience (UX)
• Policy enforcement