1 day ago
German Speaking Customer Support
Learning & Growth Education Ltd
Hybrid
Full Time
€18,200
Hybrid
Job Overview
Job TitleGerman Speaking Customer Support
Job TypeFull Time
Offered Salary€18,200
LocationHybrid
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Job Description
Join Our Team as a German Speaking Customer Support Representative!
Do you enjoy helping people and fostering meaningful online interactions? Become part of our team at Learning & Growth Education Ltd as a German Speaking Customer Support Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.
What You Will Do
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market-specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.
What We Are Looking For
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
- A proactive attitude with a bias toward doing what's right for the community.
- Attention to detail and a results-driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).
What We Offer
Compensation & Benefits
- Salary: 1300 EUR gross monthly x 14 per year.
- Performance bonus: up to 200 EUR per month.
- Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
Additional Perks
- Opportunity to work in an international and supportive environment in Athens.
- Continuous training and career development opportunities.
- Flexible working conditions and a vibrant workplace culture.
- Relocation assistance for candidates outside of Greece.
- Work remotely.
Key Skills/Competency
- Customer Support
- German Language (C1-C2)
- English Language (B2)
- Empathy
- Communication Skills
- Problem Solving
- Data Analysis
- Trend Identification
- Attention to Detail
- Community Standards Enforcement
How to Get Hired at Learning & Growth Education Ltd
- Research Learning & Growth Education Ltd's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Customize your resume for customer support: Highlight your German and English communication skills, empathy, problem-solving, and any data analysis experience.
- Emphasize language proficiency: Clearly demonstrate your C1-C2 German and B2 English skills, as these are critical for the German Speaking Customer Support role.
- Prepare for behavioral interviews: Practice articulating situations where you demonstrated empathy, problem-solving, and proactive communication in a customer service context.
- Showcase your adaptability: Highlight your willingness to relocate to Athens, Greece, and adapt to a remote-first international work environment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the language requirements for the German Speaking Customer Support role at Learning & Growth Education Ltd?
02Does Learning & Growth Education Ltd provide relocation assistance for this role?
03What is the typical work schedule for a German Speaking Customer Support Representative?
04What kind of career development can I expect in this German Speaking Customer Support position?
05How does Learning & Growth Education Ltd approach problem-solving and user issues?
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