Sr. Associate Automation Engineer (US shift)
Leapwork · Gurugram, Haryana, India
- On site
- Full-time
- $75,000 / year
- Gurugram, Haryana, India
Job highlights
- Support customer adoption of Leapwork automation platform.
- Provide technical troubleshooting and best practices via chat.
- Collaborate with users to resolve automation issues.
- Log and escalate customer incidents effectively.
- Mentor peers and share technical knowledge.
About the role
About Leapwork
At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry and every enterprise. We sit at this intersection, and what makes us different is the combination no one else brings: agentic, application agnostic, and deterministic by design across the full software delivery lifecycle.
We are trusted by some of the world's most respected brands across financial services, pharma, manufacturing, and retail. Our platform spans agentic AI orchestration and proven visual automation across every application estate. Our AI Your Way™ approach means we amplify what enterprises already have rather than replacing it, meeting them where they are and moving at the pace the business demands.
Backed by KKR, DN Capital, Salesforce Ventures, and Headline, we are scaling fast and the market opportunity in front of us is significant.
If you want to do the best work of your career at a company where the product is genuinely mission critical to our customers, we would love to talk. We are headquartered in Copenhagen, Denmark with offices in Boston, London, and Gurgaon and local presence across the United States, Europe, and Asia.
The Role
As a Sr. Associate Automation Engineer, you will have an impact on the growth of the company because of the significant role you play in ensuring the successful adoption of Leapwork by our customers. You will work in a fast-paced team of experts. Your primary objectives will be to work with prospects, partners and the customers on live chat and handling the cases including online sessions to help them with technical best practices and troubleshooting, using your technical expertise understanding of our product. You will be expected to be very flexible and perform a wide variety of tasks as they present themselves across the organization.
Role Responsibilities
- Demonstrate strong knowledge of automation technologies, especially Leapwork, and troubleshoot automated processes.
- Provide first-line technical support with quick and effective issue resolution.
- Handle customer queries via chat, tickets, and Q&A sessions with a proactive approach.
- Diagnose and resolve automation-related issues in collaboration with end users.
- Log all incidents, queries, and interactions in systems like Jira and Salesforce.
- Escalate complex issues to development teams and support product testing/release activities.
- Mentor peers and contribute to team knowledge sharing.
Technical Qualifications/ Role Requirements (Must - Have Skills)
- 2 to 3 years of proven, relevant industry experience.
- Be completely fluent in business-level written and verbal English with a neutral accent.
- Have at least 1 years of experience with testing industry and software quality assurance in general.
- Have at least 1 years of experience with at least one major test automation platform such as Selenium.
- Having knowledge of tools such as Jira, Jenkins, Team City, Azure, etc. is a plus.
- Enjoy working in a fast-paced, global environment.
- Bachelor’s degree in engineering or equivalent preferred.
Nice- To- Have Skills
- Knowledge of Databases like SQL Server, Oracle, and MongoDB.
- Knowledge of REST and SOAP API.
- Sound Knowledge of writing batch and shell scripts.
Why Leapwork?
We are on an exciting global growth journey, and this is your chance to jump on board and contribute to digital transformation initiatives at Leapwork. You’ll work alongside and learn from a talented and passionate team committed to both innovation and excellence.
By joining our team, you’ll be part of an international environment where you can grow, challenge yourself, and do what inspires you. We work hard but have fun while doing it.
Leapwork Principles
Our three core principles capture the essence of what it means to be part of our world-class team! They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success.
People First: Strong relationships with our customers, partners, and team are the foundation of our success. We win by listening, understanding, and offering empathy and respect to everyone we engage with. We are human and act humane.
Grow or Die: Standing still is not an option. We adapt to change and drive it forward. We challenge ourselves and others to keep learning, share ideas, and find new ways to grow the business.
Speed Matters: We act with intent and urgency. We cut complexity, seize opportunities, and deliver results fast.
Key skills/competency
- Automation Testing
- Leapwork Platform
- Technical Support
- Troubleshooting
- Software Quality Assurance
- Customer Support
- Jira
- Salesforce
- Selenium
- API Testing
Skills & topics
- Automation Engineer
- Leapwork
- Automation Testing
- Technical Support
- Software Quality Assurance
- Selenium
- Jira
- API
- Customer Support
- Troubleshooting
How to get hired
- Tailor your resume: Highlight your automation testing experience and specific tool proficiency, like Selenium or Leapwork. Quantify achievements whenever possible.
- Craft a strong cover letter: Emphasize your understanding of Leapwork's AI-driven approach and your passion for customer success in a fast-paced environment.
- Prepare for technical questions: Be ready to discuss your troubleshooting methodologies, experience with test automation platforms, and knowledge of tools like Jira and Salesforce.
- Showcase your soft skills: Demonstrate your communication abilities, problem-solving skills, and collaborative spirit during the interview process.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Automation Engineer Associate at Leapwork?
- As an Automation Engineer Associate at Leapwork, your primary responsibilities will include providing first-line technical support to customers, troubleshooting automated processes, assisting with Leapwork platform adoption, and logging/escalating customer issues. You'll also collaborate with end-users and potentially support product testing activities.
- What technical skills are essential for the Automation Engineer Associate role at Leapwork?
- Essential technical skills include 2-3 years of industry experience, at least 1 year in software quality assurance, and experience with a major test automation platform like Selenium. Familiarity with tools such as Jira, Jenkins, or Azure is also beneficial.
- Does Leapwork require specific experience with their own automation platform for this role?
- While demonstrating strong knowledge of automation technologies, especially Leapwork, is a key responsibility, the must-have technical requirements mention at least one year of experience with a major test automation platform like Selenium. Direct Leapwork experience is a strong advantage.
- What kind of work environment can I expect at Leapwork as an Automation Engineer Associate?
- Leapwork offers a fast-paced, global environment focused on AI and digital transformation. The company emphasizes continuous learning, collaboration, and a 'People First' approach, aiming for both professional growth and a positive work culture.
- What are the 'nice-to-have' skills for this Automation Engineer Associate position?
- Nice-to-have skills include knowledge of databases like SQL Server, Oracle, and MongoDB, experience with REST and SOAP APIs, and proficiency in writing batch or shell scripts. These skills can further enhance your contribution to the team.
- How does Leapwork support career growth for its employees?
- Leapwork operates on a 'Grow or Die' principle, encouraging employees to continuously learn, share ideas, and adapt to change. This philosophy supports professional development and offers opportunities to challenge yourself within an international environment.
- What is the typical career path for an Automation Engineer Associate at Leapwork?
- While not explicitly detailed, the role involves mentoring peers and contributing to team knowledge sharing, suggesting opportunities for growth into more senior technical or team leadership roles. The company's focus on growth indicates potential for advancement.