Assistant Installation Manager

About Leaf Home

Leaf Home transforms challenging home improvement projects and overwhelming to-do lists into successful accomplishments. With over 50% of homeowners concerned about the expense and effort of home maintenance, we provide exceptional, comprehensive experiences. We ensure projects are executed correctly at every stage, delivering innovative products, top talent, and the highest standards.

Chosen by over 1 million homeowners across the US and Canada, we are the largest direct-to-consumer provider of branded home services and products in America. Our offerings, including the patented LeafFilter gutter protection system, have received numerous accolades from esteemed platforms like Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, and This Old House.

Why Join Leaf Home?

We are driven by exceptional individuals. Our cutting-edge products and dependable services are delivered with convenience, excellence, and quality through our network of over 250 regional sales and installation offices, complemented by comprehensive field support in New York and Hudson, Ohio. We're proud to be consistently recognized by Inc. 5000 as one of the fastest-growing private companies and celebrated as a top national employer. The advantages of working at Leaf Home are extensive, including:

• Industry-leading compensation packages
• Comprehensive health, dental, and vision insurance
• 401k program with company match
• Paid time off, including paid parental leave
• Personalized career development pathways
• On-demand lunch program
• Childcare assistance
• Employee assistance programs (legal, financial planning, counseling)
• Employee discount marketplace
• Employee Resource Groups (e.g., VetConnect, DEI Committee, Women’s Committee)

Position Summary

The Assistant Installation Manager supports the daily operations of the installation department. This role involves assisting with daily inventory distribution and warehouse tasks, installation production scheduling, pre-construction walkthroughs, service scheduling and follow-up, and recruiting and training third-party installers.

Essential Duties and Responsibilities

• Assist the Installation Manager in daily operations of the installation department, including job production scheduling, warehouse and inventory management, service scheduling and resolution, and pre-construction walkthroughs.
• Support the recruitment, onboarding, and training of third-party independent installers as needed.
• Collaborate with the Installation Manager to ensure the daily installation schedule is met.
• Accurately enter job orders into the operations app for scheduling, inventory, and job costing.
• Order necessary product based on job specifications to maintain adequate stock and custom inventory for installations.
• Coordinate with office administrative staff to ensure efficient workflow and job progression from scheduling to completion.
• Perform administrative tasks such as preparing job packets and resolving funding issues.
• Provide on-site assistance to third-party installation partners with product staging and transport when required.
• Partner with Service and Sales Operations teams to proactively resolve customer issues on the first service call.
• Work with the Field Trainer on individual performance, abilities, and capacities of installers.
• Collaborate with all office and corporate functional teams to achieve office and regional goals.
• May be responsible for loading/unloading trucks, including shipping, receiving, and merchandise checks, depending on location.
• May be responsible for the proper installation of various company home solution products in customer homes, based on volume and staffing.
• Adhere to established job site safety rules, OHSA guidelines, and company safety policies and procedures.
• Perform other duties as assigned by the supervisor.

Experience and Minimum Qualifications

• High school diploma or equivalent.
• Experience in home improvement construction and/or residential installations (e.g., walk-in tubs, windows, stairlifts, water filtration systems, gutter protection, kitchen refacing).
• Project management experience.
• Ability to manage multiple work activities and shift attention effectively to meet stakeholder demands without compromising quality.
• Capacity to thrive in a fast-paced, high-energy, team-oriented environment with a proactive, results-driven mindset.
• Demonstrated accountability, responsibility, and self-motivation in achieving goals.
• Detail-oriented with the ability to focus on tasks and identify efficient, effective solutions.
• Excellent verbal and written communication skills for articulate interaction with internal and external stakeholders.
• Ability to connect ideas logically, evaluate arguments, identify inconsistencies, solve complex problems, and engage in reflective thinking.
• Capacity to provide timely and empathetic service across all communication channels, prioritizing peer and customer needs.
• Valid driver’s license required.
• Reliable transportation to and from job sites is necessary.
• Comfortable ascending and descending ladders of varying heights for service delivery.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Access).
• Must be legally authorized to work in the country of employment without sponsorship.

Preferred Knowledge, Skills, Abilities, or Certifications

• Experience in skilled trades (plumbing, electrical, carpentry).
• Leadership experience.

Travel Requirements

Local travel is required.

Overtime/Additional Hours Requirements

Additional hours may be required for exempt positions.

Physical Requirements

This role operates in a field office/manufacturing/construction environment. Work may be performed indoors in a climate-controlled setting or outdoors in varying temperatures and climates. This is a medium work position, requiring the ability to exert up to 50 pounds of force occasionally, up to 30 pounds frequently, and up to 10 pounds constantly to move objects.

Key Skills/Competency

• Installation Management
• Operations Support
• Inventory Control
• Scheduling
• Project Coordination
• Customer Service
• Team Leadership
• Problem-Solving
• Safety Compliance
• Home Improvement Industry