Retail Sales Consultant

@ Leader Online Ltd

Why Join Nôsa?

We’re a fast-growing ecommerce business in home improvement and interiors, with strong values of Teamwork, Care, Customer Centricity, Respect, and Integrity. At Nôsa, your growth is supported, your ideas valued, and your skills make a daily impact.

About Us

nosa.co.uk is a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With our first showroom now open in Harrogate, we’re expanding our reach and inviting customers to experience our products in person.

The Role

As a Showroom Consultant at Nôsa, you will be the face of nosa.co.uk in our Harrogate showroom. Your role combines in-person showroom sales and customer service with remote telephone support for website enquiries.

Key Responsibilities

• Greet and engage customers in a professional manner.
• Handle customer service and sales calls from our website.
• Process orders using internal IT systems (training provided).
• Maintain showroom appearance to a luxury standard.
• Support basic returns processes as needed.
• Contribute to achieving sales targets and excellent customer reviews.
• Advise on bathroom products, add-on sales, and basic design ideas.

What We’re Looking For

• Retail or showroom experience (required).
• Experience in bathrooms, home improvement, or interior design (advantageous).
• Understanding of luxury brands and customer expectations.
• Strong communication and interpersonal skills.
• Confident, professional telephone manner.
• IT literate and quick to learn new systems.
• A genuine passion for delivering a 5-star customer experience.

Working Hours & Location

This full-time role operates 5 out of 7 days, based at our new showroom in Harrogate.

What We Offer

• Holiday Allowance: 22 days annual leave plus bank holidays, with options to buy or sell extra days.
• Length of Service Awards: 1 extra day for every 3 years of service.
• Pension & Benefits: Salary sacrifice pension scheme, cycle-to-work scheme, staff discounts, subsidised gym membership.
• Wellbeing Support: Access to Able Futures and Employee Assistance Programme (EAP).
• Employee Referral Bonus.

The basic salary is between £26,000 - £30,000 depending on experience, with an uncapped commission structure (OTE £40,000) and flexible working hours. Full-time and part-time positions are available.

Key skills/competency

Retail, Sales, Customer Service, Luxury, Showroom, Ecommerce, Communication, IT, Interiors, Home Improvement