User Experience Writer

Company Profile: LawDepot

Join one of Canada's fastest-growing companies! LawDepot is a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience, empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions saved on legal fees, you'll join a team truly making a difference. We foster a collaborative, inclusive learning culture that values excellence and diversity.

Position Overview: User Experience Writer

LawDepot.com is expanding and seeking a User Experience (UX) Writer in Edmonton, Alberta. In this full-time permanent role (37.5 hours/week, office or hybrid), you will create interactive web products and services that are helpful, easy to understand, and a pleasure to use for our 24 million+ yearly visitors. A primary responsibility includes improving product usability by refining the structure and readability of interactive questionnaires.

Primary Responsibilities

• Develop interactive product questionnaires for customized legal documents.
• Write and edit text to simplify legal document creation for users.
• Collaborate with Legal, Design, Development, and QA to create powerful, conversion-optimized web products.
• Gather and analyze quantitative and qualitative data to identify problem areas and improvement opportunities.
• Implement and explore new best practices for web products.
• Utilize internal tools for high-standard specification implementation.
• Conduct product research and user testing for questionnaire improvements.
• Develop innovative strategies for increasing user engagement and retention.
• Continuously develop skills in user experience optimization and digital marketing.

Knowledge and Skill Requirements

• Post-secondary education in Communications, Marketing, Law, Business, Library Science, or relevant fields.
• Technical writing experience (asset).
• Excellent written and verbal communication skills.
• Experience with conversion rate optimization and A/B testing.
• Ability to communicate complex information succinctly.
• Understanding of conversion optimization, consumer psychology, and online marketing.
• Ability to effectively provide and receive feedback.
• Self-driven, able to work independently and collaboratively.
• Ability to identify opportunities and suggest new ideas.
• Quality decision making and sound judgment.
• Ability to learn, work with, and troubleshoot various technologies.
• Knowledge of law and legal matters (asset).
• Working knowledge of UX best practices (asset).
• Software development knowledge (asset).
• Bilingual in French, German, or Spanish (asset).

Why Join the LawDepot Team?

• Excellent total compensation package.
• Comprehensive health and dental benefits, plus Health Care Spending Account.
• Great work-life balance (37.5-hour weeks, flexible schedules, bank hours).
• Three weeks paid vacation, plus bonus personal days.
• Continuous learning opportunities (LinkedIn Learning, training budgets).
• Company share plan.
• Free catered lunches.
• Monthly social events (axe throwing, rock climbing, trivia).
• Casual work environment.
• Personal offices and collaborative workspaces.
• Free and easily accessible parking.
• Proximity to Southgate Mall, Whyte Ave, and Calgary Trail restaurants.
• Hybrid working arrangements available.

Key skills/competency

• UX Writing
• Content Strategy
• Conversion Rate Optimization (CRO)
• User Research
• A/B Testing
• Information Architecture
• Technical Communication
• Digital Marketing
• User Engagement
• Legal Content