Customer Experience Lead
Laura Canada · Nepean, ON
- On site
- Full-time
- CA$55,000 / year
- Nepean, ON
Job highlights
- Lead a fashion retail team.
- Provide personalized styling services.
- Train sales staff on customer service.
- Drive store sales and performance.
- Enhance customer shopping experiences.
About the role
About Laura Canada
Joignez-vous à notre équipe pour réaliser votre plein potentiel professionnel! We are proactive people with a way of thinking and working that goes outside the box and who will stop at nothing to make the iconic brands Laura and Melanie Lyne shine! A private company located in Laval, Quebec, with a vision centered on innovation and the optimization of employee and customer experiences, we continue to help generations of Canadian women feel good and at their advantage.
How You Will Support The Team
As a team leader, you have a passion for fashion and customer service. You will be part of a winning team that offers a unique and memorable shopping experience to every customer. You will join a company focused on the professional development and growth of its employees.
Key Responsibilities
- Act as a stylist to create a personalized wardrobe based on the client.
- Develop and train the sales team on exemplary customer service, promotion of different programs, product knowledge, and current trends.
- Frequently follow sales objectives and take the necessary measures to influence store results.
- Perform daily tasks such as price changes, order/transfer shipping, and store cleanliness.
- Open and close the store, as needed.
The People Who Thrive With Us Have
- Communicative passion for fashion and customer service.
- Experience as a team leader or sales trainer.
- A desire to develop their career in retail.
- Great sales and customer service skills.
Benefits
- In-store employee discount.
- Dynamic and passionate team.
- Group insurance plan and various employee programs, including a telemedicine service.
- Career development and advancement program.
- Supportive management team and good work-life balance.
About The Company
Laura Canada is an iconic family business that operates Laura and Melanie Lyne, two major women's clothing banners. Established in Laval, Quebec, Laura Canada designs, produces, markets, and distributes quality clothing throughout Canada. We are proud to employ over 2,000 dedicated colleagues and operate over 140 stores as well as laura.ca and melanielyne.com. Our success is based on the unconditional commitment of our team to provide an exceptional customer experience while embodying our values of integrity, respect, teamwork, performance, and passion. At Laura Canada, exceptional customer experience is driven by our commitment to providing an exceptional employee experience.
Key skills/competency
- Customer Experience
- Team Leadership
- Fashion Retail
- Sales Development
- Clienteling
- Personal Styling
- Visual Merchandising
- Inventory Management
- Employee Training
- Customer Service Excellence
Skills & topics
- Customer Experience Lead
- Fashion Retail
- Team Leadership
- Sales Management
- Customer Service
- Styling
- Retail Management
- Clienteling
- Employee Development
- Sales Training
- Quebec Jobs
- Laval Jobs
- Laura Canada
- Melanie Lyne
- Apparel
- Fashion
- Customer Engagement
- Sales
- Leadership
- Training
- Management
- Customer Experience
How to get hired
- Tailor your resume: Highlight fashion retail, leadership, and sales achievements.
- Showcase your passion: Emphasize your communication skills and fashion knowledge.
- Prepare for interviews: Practice discussing customer service scenarios and sales strategies.
- Demonstrate leadership: Share examples of training and motivating sales teams.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Customer Experience Lead role at Laura Canada?
- The Customer Experience Lead at Laura Canada focuses on creating memorable shopping experiences, leading the sales team, and providing personalized styling services to clients, all while upholding the company's values of integrity, respect, and passion for fashion.
- What kind of training and development opportunities are available for a Customer Experience Lead at Laura Canada?
- Laura Canada offers a career development and advancement program, with a supportive management team and a focus on employee growth. This includes training for the sales team on product knowledge, trends, and customer service excellence.
- What are the key qualifications for a Customer Experience Lead at Laura Canada?
- Key qualifications include a communicative passion for fashion and customer service, prior experience as a team leader or sales trainer, strong sales and customer service aptitude, and a desire to grow in the retail industry.
- How does Laura Canada prioritize employee experience alongside customer experience?
- Laura Canada believes that an exceptional employee experience drives an exceptional customer experience. They offer benefits like employee discounts, group insurance, telemedicine, and a supportive work-life balance to ensure their employees feel valued and motivated.
- What is the role of a Customer Experience Lead in sales performance at Laura Canada?
- The Customer Experience Lead is responsible for frequently monitoring sales objectives and taking necessary actions to influence store results. This involves not only personal sales but also motivating and training the sales team to achieve store targets.
- Can I apply for the Customer Experience Lead position if I have experience in fashion styling?
- Yes, experience as a stylist is highly relevant. The Customer Experience Lead role involves acting as a stylist to create personalized wardrobes for clients, so your styling expertise would be a significant asset to your application.