Staff Content Designer

About the Job

LaunchDarkly is looking for our first Staff Content Designer to help make our current product experience more accessible, comprehensible, and human.

The way we speak to our customers through our product sets the groundwork for their initial and continued success. We know that language is a foundational and critical component of the experience design of the tools we build for the people who build software. The space is complex, but developers are humans and we need to speak to them with humanity, regardless of how technical their day job may be.

As a Staff Content Designer at LaunchDarkly, you’ll work across many teams and disciplines on product surface areas that our customers directly engage with. This could mean anything from login and onboarding, to day-to-day use, to our developer UX. You’ll be part of the User Experience team and a close partner to product design, product management, technical writing and marketing.

You’ll also help us tell the story of the future of our products, use narrative to drive internal alignment, and contribute to the next generation of approachable, concise, and human experiences for our customers.

This lead role is a key member of the Product Delivery team and will partner closely with senior leaders and product teams to set best practice standards, scale consistency and comprehension as well as lead other strategic narrative priorities.

Responsibilities

• Design, write, edit and test clear, compelling in-product language to help users achieve their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across LaunchDarkly products and experiences
• Apply systems thinking to the product, whether it's defining extensible design system guidance, conducting audits of existing experiences or creating information architecture
• Give and solicit feedback from your UX design peers in service of building the best products
• Demonstrate sound judgment and help shape product narratives, along with team direction and strategy
• Independently and proactively identify and work on projects that span multiple teams

Qualifications

• 8+ years of experience in Content Design and some experience leading larger strategic efforts.
• Demonstrated ability to create, implement, and maintain content guidelines, standards and best practices across an organization.
• You won’t just take direction and churn out words. You’ll play a central role in shaping how LaunchDarkly communicates inside our product. You’ll work across design, product, engineering, technical writing and marketing to bring coherence, clarity, and personality to everything we ship.
• A portfolio of your work, including examples of several types of content.
• A proven track record for putting a content strategy into practice and owning the process from concepting to writing to publishing
• Expertise in SaaS or Enterprise products

About You

• Proficient in nomenclature, information architecture and creating content that aligns with customer’s mental models
• Experience partnering with conducting quantitative experiments and qualitative user studies, producing effective research-informed and metric-driven content
• Natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail
• Solid understanding of design principles and interaction patterns and where content design can play a key role
• Mentors team members and leads by example to help others adopt best practices
• Demonstrates curiosity about AI tooling and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Strong start-up mentality and behaviors.

Pay

Target pay ranges based on Geographic Zones* for Level 5:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $191,800 - $263,670
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $172,600 - $237,270
• Zone 3: All other US locations - $163,000 - $224,070

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.

Key skills/competency

• Content Design
• UX Writing
• Information Architecture
• Content Strategy
• SaaS Products
• Product Design
• Technical Writing
• User Experience
• Cross-functional Collaboration
• Narrative Design