People Operations Specialist

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto.

People Operations Specialist at Lattice

We are actively seeking a motivated and detail-oriented People Operations Specialist to join our dynamic People Operations team. This is an excellent opportunity for an individual with experience in HR support, systems, reporting, auditing, and quality control processes. The person in this role will be responsible for working directly with our employees on a daily basis, from frontline employees through leadership. Our ideal candidate will be passionate about providing our employees with the best experience possible while meeting them where they’re at with prompt replies and solutions that work.

The People Team at Lattice is customer zero for working with and implementing new Lattice products and features. A critical piece to this role is supporting our stakeholders' needs and maintaining critical people operations processes while leveraging our current and rapidly changing internal tech capabilities.

What You Will Be Doing

• Manage and respond to tickets from employees and outside vendors in our HR Service Desk.
• Assist in the day-to-day maintenance and administration of our HR systems to ensure data accuracy and system functionality.
• Contribute to improving the entire employee lifecycle, from recruitment to offboarding.
• Enhance processes that foster a positive, cohesive employee experience.
• Learn to design, generate, and iterate upon regular and ad-hoc reports to support the needs of various HR stakeholders.
• Work closely across the People team to participate in audits, address data discrepancies, and promote best practices in data entry.
• Act as a point of contact for HRIS-related reporting inquiries and assist with historical records requests.
• Collaborate with cross-functional teams and our HR Systems Manager to identify opportunities for process improvements and automation within the HRIS.
• Participate in implementing system enhancements to streamline HR processes.

What You Bring

• Experience using HRIS or HCM platforms; bonus points if you’ve used Lattice previously.
• Experience using Jira or a similar ticketing system is a plus.
• You love spreadsheets and have basic knowledge of reporting tools and data analysis.
• Strong organizational, prioritization, and analytical skills with a high attention to detail and an ability to manage multiple tasks with a high level of accuracy.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• A willingness and genuine excitement to jump in and solve a variety of challenges and a passion for continuous growth.
• You understand that everything you do impacts our candidates, employees, and internal stakeholders. No task is too small, and you keep cool under pressure.
• Humble, self-aware, and trustworthy; you treasure great colleagues and relationships and are committed to nurturing the culture of the team and company.

Benefits

The estimated annual cash salary for this role is $72,000 - $90,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; and Learning & Development Budget.

Key skills/competency

• HR Support
• HRIS Administration
• Data Accuracy
• Employee Lifecycle Management
• Reporting & Analytics
• Process Improvement
• Ticketing Systems
• Organizational Skills
• Confidentiality
• Interpersonal Communication