Support Engineer II
@ Laserfiche

Hybrid
$75,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @laserfiche.com
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Job Details

About Laserfiche Support Engineer II Role

Do you thrive in a fast-paced environment using your expertise and creativity to solve problems for people? Join our Product and Customer Support team to support organizations worldwide with Laserfiche software in SaaS and self-hosted environments.

Responsibilities

  • Provide technical support to Solution Providers and customers.
  • Troubleshoot, resolve, and document technical issues.
  • Use diagnostics tools to assess system performance and monitor availability.
  • Communicate escalated incidents to stakeholders timely.
  • Perform post-issue analysis and collaborate with engineering teams.
  • Mentor new support engineers and develop customer relationships.

Essential Qualifications

  • Strong systems troubleshooting, networking, and database skills.
  • Knowledge of Windows system administration.
  • Experience with SQL, TCP/IP, HTML, CSS, and JavaScript.
  • Preferably AWS certified experience.
  • Bachelor’s degree or equivalent industry experience.
  • 2–5 years in a customer-facing software support role.
  • Experience with ticketing systems.

Additional Skills (Nice to Have)

  • Familiarity with Python or C#.
  • Scripting with PowerShell or Bash.
  • Linux system administration experience.

Work Environment & Shift

Eligibility for remote work in several states. Work hours: 6:00 AM to 3:00 PM Eastern Time.

Salary & Benefits

Salary range: $65,000 - $90,000 per year. Comprehensive benefits include generous time off, health care options, and retirement plans.

About Laserfiche

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations with AI-powered solutions. Headquartered in Long Beach, California, Laserfiche operates globally.

Key Skills/Competency

  • Technical Support
  • Troubleshooting
  • Networking
  • Cloud Systems
  • Customer Service
  • Windows Administration
  • SQL
  • AWS
  • DevOps
  • Mentoring
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How to Get Hired at Laserfiche

🎯 Tips for Getting Hired

  • Research Laserfiche: Understand their enterprise software and support culture.
  • Tailor your resume: Highlight technical support and troubleshooting skills.
  • Leverage keywords: Include AWS, SQL, and networking experience.
  • Prepare for interviews: Practice technical and situational questions.
  • Showcase problem-solving: Demonstrate ability to mentor and communicate.

📝 Interview Preparation Advice

Technical Preparation

Review Windows system troubleshooting guides.
Practice SQL query exercises.
Study TCP/IP networking fundamentals.
Test AWS cloud diagnostic tools.

Behavioral Questions

Describe a challenging support case resolution.
Explain mentoring experience with junior engineers.
Share a time you improved system uptime.
Detail communication during high-pressure incidents.

Frequently Asked Questions