Digital Service Leader

About the Role: Digital Service Leader at Larsen & Toubro

We are seeking a dynamic and visionary Digital Service Leader to spearhead two critical engineering functions dedicated to revolutionizing our operational and engineering efficiency. This strategic role involves leading a team focused on leveraging the Microsoft Power Platform to build productivity tools, and a second team dedicated to pioneering automation solutions using AI/ML, LLMs, and other emerging technologies.

The ideal candidate is a hands-on technical leader with a strong software development background, a passion for innovation, and the ability to manage complex projects from ideation to deployment. You will be instrumental in shaping our digital strategy, mentoring talented engineers, and delivering high-impact solutions that drive business value.

Key Responsibilities:

Leadership & Technical Guidance

• Lead, mentor, and grow two distinct teams of engineers: one focused on Business Operations tools development and the other on AI/ML Automation.
• Provide expert technical guidance across the full software development lifecycle.
• Foster a culture of innovation, collaboration, and continuous improvement, encouraging the exploration of emerging technologies.
• Establish and maintain high standards for architecture, design, coding, testing, and deployment to ensure robust and scalable solutions.

Business Operation Tool Development (Microsoft Power Platform)

• Oversee the design, development, and maintenance of applications and dashboards using Microsoft Power Apps, Power BI, Power Automate, and SharePoint.
• Work with internal teams to identify bottlenecks in engineering processes and develop tools to enhance efficiency and productivity.
• Ensure seamless integration of Power Platform solutions with existing enterprise systems.

Advanced Automation & Innovation (AI/ML & LLMs)

• Lead the development of innovative solutions to automate complex engineering, process, and operational workflows using AI/ML, Large Language Models (LLMs), and data analytics.
• Drive the conceptualization and creation of new tools that leverage emerging technologies to solve business challenges.
• Stay at the forefront of advancements in AI and automation and champion their adoption within the organization.

Project Delivery & Stakeholder Management

• Collaborate closely with cross-functional stakeholders to understand business requirements, define project scope, and establish priorities.
• Manage the end-to-end project lifecycle, ensuring timely delivery of high-quality digital solutions.
• Effectively communicate project status, KPIs, risks, and outcomes to senior management and key stakeholders.

Qualifications:

Background

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software development, with a proven track record of creating tools that improve business and operational efficiency.
• 3-5 years of experience in a leadership or management role, with a demonstrated ability to lead technical teams.
• Strong hands-on expertise with the Microsoft Power Platform (Power Apps, Power BI, Power Automate) and SharePoint.
• Solid understanding and practical experience with AI/ML concepts, tools, and frameworks.
• Experience in implementing solutions using LLMs is highly desirable.
• Excellent knowledge of software architecture, design patterns, and the full Software Development Life Cycle (SDLC).
• Willingness and ability to be hands-on with the integration and deployment of tools as per project requirements.
• Excellent communication and interpersonal skills for effective stakeholder coordination.

Key skills/competency

• Digital Transformation Leadership
• Microsoft Power Platform Expertise
• AI/ML & LLM Development
• Software Development Life Cycle (SDLC)
• Technical Team Leadership
• Project Management
• Stakeholder Management
• Operational Efficiency Improvement
• Innovation & Emerging Technologies
• Data Analytics