Chamorro Interpreter

About LanguageLine Solutions

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America’s top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We’ll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You’ll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description: Chamorro Interpreter

This is a Work at Home Bilingual Chamorro-English Phone Interpreter position in the United States. The pay ranges from $1.25 to $1.40 per minute, dependent on the time of day/night and interpretation level.

We Offer

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Position Overview

The Chamorro Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Chamorro and English speakers. This role breaks communication barriers across a wide range of industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter processes information quickly, concisely, recognizes sensitive cultural differences, and maintains professionalism. Appropriate terminology and understanding common industry procedures are essential. Interpreting sessions may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation; however, translators and other skilled linguists are encouraged to apply. Interpreters translate verbally. This is a remote position requiring a quiet and secure home-office environment.

Essential Job Functions

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions at all times.
• Remain calm during interpreting sessions, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol, ensuring client expectations are met with the Limited English-speaking Person (LEP).
• Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Ability to provide required company standards of service within dynamic environments, even during highly emotional/stressful calls or high call volumes without breaks.

Qualifications

• Fluency in Chamorro and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to communicate with the LEP.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
• Ability to concentrate, stay detached, remain neutral and objective on calls involving sensitive subjects.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be able to adapt to LLS technology enhancements.
• Must be at least 18 years of age.
• Legally authorized to work in the United States without requiring visa sponsorship.
• High school diploma or equivalent.
• Ability to read and write the requested languages - highly preferred.
• Post-offer, pre-employment background check and/or drug screen may be required based on location.

Technical Requirements

• Dedicated personal device for business purposes (Desktop / Laptop Computers with Windows, MacOS, or ChromeOS; Tablets (iPadOS or Android); Smartphones (iOS or Android)).
• Restricted brands: Kaspersky products, Huawei hardware.
• High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
• Must have access to a quiet space free from background noise or distraction.

Physical Requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
• Must be able to operate company provided software and systems.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels; i.e. computer, audio, telephone.

OPEN UNTIL FILLED --- EEO/AA. LanguageLine Solutions is an equal opportunity employer and accommodates employees/applicants with disabilities.

Key skills/competency

• Chamorro Fluency
• English Fluency
• Verbal Interpretation
• Cultural Competency
• Remote Work
• Active Listening
• Note-taking
• Client Protocol Adherence
• Neutrality & Objectivity
• Emergency Interpretation