Manager, Support Enablement
@ Lambda

Hybrid
$150,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @lambda.ai
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Job Details

About Lambda

Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. Our mission is to make compute as ubiquitous as electricity and give every person access to artificial intelligence. If you'd like to build the world's best deep learning cloud, join us.

About The Role

As the Manager, Support Enablement at Lambda, you will design and lead our support training and development programs. In this new role, you will build a complete enablement ecosystem from the ground up and provide structured training and mentorship to our support engineers while shaping our growth framework.

What You’ll Do

  • Guide junior support engineers through technical development and mentorship.
  • Define leveling frameworks and promotion paths for career growth.
  • Create training materials including troubleshooting guides and playbooks.
  • Design and maintain hiring and onboarding resources for new hires.
  • Ensure high standards in support delivery while boosting technical confidence.
  • Occasionally work evening or overnight hours to support training initiatives.

You

Bring experience in technical support, enablement, or a related field, and have a proven track record of developing talent. You excel at creating structured learning programs and technical documentation. Your mentoring skills balance technical rigor with approachability, and you clearly communicate with both technical and non-technical audiences. Organizational prowess and proactive management of multiple initiatives are key.

Nice to Have

  • Background in datacenter infrastructure, AI/ML, or GPU/accelerator technologies.
  • Experience building break/fix labs, simulations, or troubleshooting playbooks.
  • Expertise in curating hiring pipelines, interview design, or candidate evaluation.
  • Familiarity with knowledge management systems and LMS platforms.
  • Ability to work cross-functionally with product, engineering, and operations.

Compensation & Benefits

Competitive salary range with generous cash & equity compensation, along with health, dental, vision coverage, wellness and commuter stipends, and a 401k Plan with company match.

Final Note

You do not need to match every expectation to apply. Lambda values diverse backgrounds and skills. We are an Equal Opportunity Employer.

Key skills/competency

  • Support training
  • Enablement
  • Mentorship
  • Technical documentation
  • Onboarding
  • Career framework
  • Technical support
  • Scalability
  • Framework development
  • Cross-functional communication
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How to Get Hired at Lambda

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to showcase support enablement expertise.
  • Highlight training experience: Emphasize technical support and mentorship skills.
  • Research Lambda: Understand their mission and recent news.
  • Prepare for interviews: Focus on career framework design and enablement.

📝 Interview Preparation Advice

Technical Preparation

Study support training methodologies.
Review technical documentation best practices.
Practice designing onboarding frameworks.
Learn mentoring and coaching techniques.

Behavioral Questions

Describe a time you managed change.
Explain your mentoring strategy.
How do you handle conflicting deadlines?
Discuss teamwork in cross-functional settings.

Frequently Asked Questions