Cloud Support Engineer I - Weekend Shift
@ Lambda

Hybrid
$100,000
Hybrid
Full Time
Posted 9 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @lambda.ai
Recommended after applying

Job Details

About Lambda

Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. Lambda’s mission is to make compute as ubiquitous as electricity and give every person access to artificial intelligence. One person, one GPU.

About The Role

At Lambda Labs, as a Cloud Support Engineer I - Weekend Shift, you will join the frontline support team responsible for being the first point of contact for customers and addressing technical issues. You will triage and resolve support requests, document issues, and escalate as required while ensuring customer satisfaction and uptime.

Schedule

If hired outside California: Sunday - Wednesday, 8AM-6PM Central Time If hired in California: Sunday - Thursday, 7AM-4PM Pacific Time

What You’ll Do

  • Handle incoming technical support with empathy and clarity.
  • Troubleshoot OS, hardware and Lambda Stack issues.
  • Triage, route, and escalate tickets with clear ownership.
  • Assist in incident response and document common solutions.
  • Collaborate with peers and provide actionable technical feedback.

You

  • Have working knowledge of Linux (preferably Ubuntu).
  • Communicate technical issues clearly to diverse audiences.
  • Handle multiple customer interactions effectively.
  • Be detail-oriented with accurate ticket triaging.
  • Show a customer-first mindset with empathy and professionalism.
  • Possess familiarity with GPU hardware or a willingness to learn.

Nice to Have

  • Professional Linux administration in various environments.
  • Familiarity with Azure, AWS, OCI or private cloud platforms.
  • Experience with monitoring and observability tools.
  • Shell and Python scripting skills.
  • Exposure to datacenter hardware and ticketing systems.
  • Experience in 24/7 support or on-call rotations.

Compensation

This is a salaried non-exempt role with overtime eligibility. Salary range is set based on market data and candidate qualifications.

About Lambda (Company Details)

Founded in 2012, Lambda has ~400 employees and growing fast. They offer generous cash & equity compensation along with extensive benefits including health and dental, wellness, commuter stipends, 401k matching, and flexible paid time off.

Final Note

You do not need to match all expectations to apply. Lambda values diverse backgrounds and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. All applicants are considered without discrimination.

Key skills/competency

  • Cloud Support
  • Linux
  • Customer Service
  • Triage
  • Escalation
  • Technical Troubleshooting
  • Incident Response
  • Documentation
  • Team Collaboration
  • GPU
Apply without a personalized resume

How to Get Hired at Lambda

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to cloud support.
  • Highlight Linux expertise: Emphasize Ubuntu and troubleshooting.
  • Show customer focus: Include experience in support roles.
  • Prepare for technical tests: Research incident response scenarios.
  • Review company culture: Understand Lambda's mission and values.

📝 Interview Preparation Advice

Technical Preparation

Review Linux troubleshooting basics.
Practice diagnosing OS and hardware issues.
Familiarize with GPU workload concepts.
Study cloud incident response procedures.

Behavioral Questions

Describe a time you handled technical crises.
Explain your approach to customer support.
Share teamwork experiences in high-pressure settings.
Discuss problem-solving under tight deadlines.

Frequently Asked Questions