Cloud Support Engineer I - Weekend Shift
@ Lambda

Hybrid
$105,000
Hybrid
Full Time
Posted 23 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @lambdalabs.com
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Job Details

About The Role

Lambda is seeking a motivated and customer-focused Cloud Support Engineer I to join our frontline support team at Lambda. In this role, you will be the first point of contact for customers, managing incoming support requests, triaging issues, and ensuring accurate and empathetic communication.

Schedule

This position operates on a 24/7 coverage model with these shifts:

  • If hired outside California: Sunday - Wednesday, 8AM-6PM Central Time
  • If hired in California: Sunday - Thursday, 7AM-4PM Pacific Time

What You’ll Do

  • Be the initial technical support contact for customer inquiries.
  • Troubleshoot OS, hardware, and Lambda Stack issues.
  • Triage, route, and escalate tickets while maintaining communication.
  • Assist with incident response by identifying common patterns.
  • Document solutions and provide feedback to internal teams.
  • Collaborate with peers to share knowledge and support customers.

You

  • Have working knowledge of Linux (preferably Ubuntu).
  • Possess excellent written and oral communication skills.
  • Thrive in fast-paced, multi-interaction environments.
  • Are detail-oriented and committed to accurate triage and documentation.
  • Value teamwork and a customer-first mindset.
  • Preferably have familiarity with GPU hardware or workloads.

Nice to Have

  • Professional Linux administration in various environments.
  • Experience with private/hybrid clouds like Azure, AWS, or OCI.
  • Knowledge of monitoring and observability tools.
  • Scripting skills in Shell or Python.
  • Experience with data center hardware and ticketing systems.
  • Prior exposure to 24/7 support operations.

About Lambda

Founded in 2012, Lambda builds Gigawatt-scale AI Factories for Training and Inference. With around 400 employees, generous cash & equity compensation, leading investors, and robust profitability, Lambda is at the forefront of deep learning cloud infrastructure. Benefits include health, dental, vision coverage, wellness and commuter stipends, a 401k plan with company match, and a flexible paid time off plan.

Key skills/competency

  • Cloud Support
  • Linux
  • Troubleshooting
  • Customer Service
  • Technical Escalation
  • Scripting
  • GPU Knowledge
  • Incident Response
  • Documentation
  • 24/7 Support
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How to Get Hired at Lambda

🎯 Tips for Getting Hired

  • Research Lambda's culture: Understand their mission and cloud initiatives.
  • Customize your resume: Highlight Linux and support experience.
  • Show technical insight: Detail troubleshooting and scripting skills.
  • Practice interviews: Prepare real technical scenario responses.

📝 Interview Preparation Advice

Technical Preparation

Review Linux system commands and troubleshooting steps.
Practice basic networking and OS issue resolution.
Brush up on GPU hardware concepts and cloud platforms.
Prepare for ticketing system workflow scenarios.

Behavioral Questions

Describe a challenging customer support experience.
Explain teamwork during high-severity incidents.
Discuss handling multiple priorities under pressure.
Share examples of clear technical communication.

Frequently Asked Questions