Inside Sales Manager

@ Lakeshore Learning Materials, LLC

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a national sales force, and international offices supporting our supply chain division. We are building an infrastructure for scalability by embracing data-driven decision-making and advanced technology while investing in a diverse team of top talent who value growth and collaboration.

Job Description

The Inside Sales Manager will oversee a team of Inside Sales representatives. You will drive the team’s culture, sales performance, and activity metrics by coaching and developing team members to expand market share. This role requires creating and modifying sales strategies, managing professional growth through hiring, onboarding, coaching, training and conducting periodic reviews. You must have strong supervisory skills and in-depth knowledge of inside sales functions, systems, and best practices.

• Manage and develop a team of inside sales representatives.
• Enhance sales skills via regular coaching and performance reviews.
• Utilize metrics and reporting tools like Salesforce and Brightmetrics.
• Foster relationships with key customers and cross-functional teams.
• Handle administrative tasks including ADP and timecard management.

Key Skills/Competency

Inside Sales, Coaching, Salesforce, Metrics, Team Management, Strategy, Reporting, Administrative, Communication, Performance