Senior Director Client Success

About the Senior Director Client Success Role

For our client, a leader in the Healthcare space, we are seeking a Senior Director Client Success to join their team. This pivotal 100% remote role requires a US-based candidate, playing a key part in delivering exceptional outcomes for customers and stakeholders within the dynamic healthcare sector. You will be instrumental in collaborating cross-functionally and taking full ownership of critical priorities, offering significant visibility, growth potential, and direct impact on the organization's success.

This is a fully remote position, open exclusively to US-based candidates. Visa sponsorship is not available.

Responsibilities

• Lead and empower the Client Success team to act as trusted advisors to key clients.
• Drive client retention and expansion through proactive, consultative engagement.
• Partner closely with the growth team to strategically execute upsell opportunities.
• Serve as the 'Voice of the Client,' effectively representing client interests internally.
• Establish robust frameworks for comprehensive account planning and business reviews.
• Utilize data-driven insights for proactive client health monitoring and predictive analytics.
• Mentor, coach, and foster the professional development of Client Success team members.

Qualifications

• 10+ years of progressive experience in client success, account management, or partnerships, with 3-5 years specifically in a leadership capacity.
• Demonstrated expertise in client relationship development and driving business growth.
• Experience working with payers and self-insured employers, particularly in strategic care initiatives.
• A background in healthcare, digital health, or care delivery is highly preferred.
• Strong leadership capabilities with a proven track record of building and nurturing inclusive teams.
• Exceptional communication and relationship management skills.
• A data-driven and outcomes-oriented approach to client success.

Benefits

Our client offers a comprehensive benefits package designed to support employee well-being and growth:

• Competitive salary reflecting experience and valuable contributions.
• Equity options to enable participation in the company's growth and success.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• 401(k) retirement plans with flexible Roth options.
• Generous paid time off to promote a healthy work-life balance.
• Flexible, fully remote work arrangement, allowing for greater autonomy.
• Dedicated professional development resources and funding for continuous learning.
• Paid parental leave to support expanding families.
• Access to an Employee Assistance Program for personal support and resources.

Our client is an equal opportunity employer. We encourage all qualified individuals to apply, even if you do not meet every single qualification; your unique background could be exactly what this team needs to thrive.

Key skills/competency

• Client Success
• Account Management
• Healthcare Industry
• Leadership
• Client Retention
• Strategic Partnerships
• Data Analysis
• Team Development
• Upsell Strategies
• Relationship Management